Head of Campus and Student Outcomes

Organization: Victoria College of Arts and Design

Job Title: Head of Campus and Student Outcomes

Reports to: Directors of VCAD

Location: On-Site, Manchester, UK

Salary Range: £55,000–£60,000 Per Annum

Employment Type: Full Time

Working Schedule: Monday to Friday (with occasional evening and weekend working as reasonably required)

Job Overview

The Head of Campus and Student Outcomes – Borough provides strategic and operational leadership to ensure the delivery of high-quality teaching and learning while driving student outcomes. This role involves oversight of academic performance, operational management, compliance with regulatory standards, and enhancement of student retention, progression, and satisfaction (KMIs/KMPS). The Head of Campus will work closely with Directors, Deans, and Student Services to achieve campus-level objectives and foster an inclusive, high-performing environment for students and staff.

Key Outcomes

• Meet and exceed campus KPIs, including student retention, progression, and satisfaction (KMIs/KMPS).
• Ensure high-quality teaching and learning outcomes in line with partner university standards.
• Maintain compliance with OfS and other regulatory requirements.
• Deliver campus-level strategic objectives set by VCAD Directors.

Key Responsibilities

Teaching and Learning:

• Work collaboratively with VCAD Deans to monitor lecturer performance, ensuring quality teaching and compliance with academic guidelines.
• Ensure efficient administration of assessments, examinations, marking, and grade reporting in line with academic calendars and partner requirements.

Academic Duties:

• Coordinate with relevant teams to collect course continuation reports and support tracking of student completion and progression.
• Prepare and present relevant reports for senior management, providing recommendations and local approaches.
• Regularly monitor campus performance indicators, such as attendance rates, retention rates, continuation rates, and assessment metrics.
• Implement VCAD policies and procedures to ensure equitable consistency and compliance across campuses.
• Ensure new campus staff receive appropriate induction into VCAD policies and procedures.
• Regularly monitor the performance of all campus staff and report/feedback to relevant departments, line managers, or SMT as appropriate.

Student Outcomes, Continuation and Progression (B3):

• Take ownership of campus-level performance in student continuation, completion, and progression, ensuring alignment with OfS B3 conditions.
• Analyse student data (attendance, engagement, attainment, withdrawals) to identify trends, risks, and gaps in performance across cohorts.
• Develop and implement targeted intervention strategies to improve retention and progression, particularly for at-risk or underperforming groups.
• Work with Academic and Student Services teams to ensure early identification and support for students at risk of withdrawal or failure.
• Monitor and drive improvements in differential outcomes (e.g. by demographic group), ensuring equity in student success.
• Establish clear accountability across teams for achieving student outcome KPIs, including action tracking and follow-up.
• Lead regular student outcomes review meetings, ensuring timely escalation and resolution of performance concerns.

Student Support and Guidance:

• Provide resolution or guidance for escalated student or staff issues in collaboration with Directors, Deans, or Departmental Managers.
• Support Student Services in coordinating induction events and student welfare processes.

Quality Assurance and Continuous Improvement:

• Stay updated with regulatory requirements and industry best practices to inform policy decisions.
• Work with Academic Deans, Directors, and other senior management personnel to facilitate academic and operational best practice.
• Oversee staff recruitment and CPD delivery at the campus level.

Administrative and Operational Responsibilities:

• Oversee all academic activities on campus, providing strategic management and team leadership.
• Actively participate in SMT and committee meetings.
• Perform additional duties as required to meet the ongoing needs of the College.
• Manage timetabling and resource allocation.

Staff Management Responsibilities:

• Support strategic VCAD plans at the local level with SMT and line managers.
• Provide leadership and performance management for all campus staff.
• Work closely with Directors, Deans, and SMT to provide guidance, support, and feedback.

Qualifications and Experience

Essential:

• Undergraduate degree
• Experience leading and managing teams in an academic environment
• Experience monitoring, collating, and presenting relevant data
• Strong communication and interpersonal skills
• Experience in timetabling, resource allocation, and ensuring operational efficiency

Desirable:

• Familiarity with working in a regulated academic environment
• Experience managing day-to-day operations in line with institutional policies

Benefits

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)