Head of Claims Operations (Fixed Term Contract)
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A global insurance business is seeking an experienced Claims Operations leader to join on a fixed term basis, providing senior-level cover within its claims function.
Working closely with executive leadership, you will play a key role in maintaining operational oversight, strengthening supplier partnerships, and helping to modernise the claims function through technology and process improvement.
Key areas of focus:
- Leading operational oversight of the claims function, ensuring consistent and efficient service delivery across all areas.
- Acting as a senior point of contact across internal governance forums, contributing to decision-making and programme direction.
- Helping shape and embed a more technology-enabled claims environment, including the use of automation and advanced digital tools.
- Managing relationships with external service providers and offshore/shared service teams to ensure quality, performance, and alignment with expectations.
- Identifying opportunities to streamline processes, reduce costs, and improve overall effectiveness.
- Collaborating with senior stakeholders across underwriting, operations, and technology to deliver shared objectives.
- Providing leadership, direction, and support to the existing operations team.
Candidate profile:
- Significant experience within insurance claims, with a strong understanding of operational frameworks.
- Demonstrated ability to lead within complex, evolving environments.
- Comfortable working at pace, with the ability to quickly assess priorities and take action.
- Familiarity with outsourced delivery models and third-party oversight.
- Confident working with systems, data, and process improvement initiatives.
This assignment offers the chance to step into a pivotal role, contributing both to business continuity and longer-term operational advancement.