Head of Collaboration and Customer Services
CompanyMars
Location
Waltham On The Wolds, England, United Kingdom
Employment TypeFull-time
Posted At3/30/2026
UK Visa Sponsorship Analytics
Occupation Type
Customer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Are you ready to shape the customer experience for some of the world’s most loved brands?
We are looking for a visionary Head of Collaboration & Customer Service UK & Ireland (CCS) to lead excellence across the Order-to-Invoice process and Customer Collaboration function.
This is a unique opportunity to take on a senior leadership role within Supply Chain, partnering closely with commercial teams to deliver seamless service across Snacking, Food & Nutrition, and Pet Nutrition portfolios.
What will be your key responsibilities?
As the strategic interface between the business and its customers, you will:
Are you ready to shape the customer experience for some of the world’s most loved brands?
We are looking for a visionary Head of Collaboration & Customer Service UK & Ireland (CCS) to lead excellence across the Order-to-Invoice process and Customer Collaboration function.
This is a unique opportunity to take on a senior leadership role within Supply Chain, partnering closely with commercial teams to deliver seamless service across Snacking, Food & Nutrition, and Pet Nutrition portfolios.
What will be your key responsibilities?
As the strategic interface between the business and its customers, you will:
- Lead Customer Collaboration & Service Excellence
- Own the end-to-end Order-to-Invoice (O2I) process
- Ensure flawless order execution and clear, proactive customer communication
- Act as the escalation point for complex service challenges
- Drive Transformation & Innovation
- Champion automation and touchless order processing
- Identify and implement continuous improvement initiatives
- Leverage data and insights to enhance service delivery
- Build Strategic Partnerships
- Develop collaborative improvement plans with key customers
- Strengthen relationships across Sales, Logistics, Finance, and external partners
- Represent Customer Care within the UK, Ireland & Nordics Supply Chain Leadership Team
- Lead & Develop High-Performing Teams
- Manage and coach a team of managers and specialists
- Foster a culture of accountability, growth, and excellence
- Provide technical and functional guidance across the organization
- Deliver Performance Results
- Own and improve key supply chain and customer service KPIs
- Balance operational priorities with strategic goals
- Ensure alignment with broader business plans and policies
What are we looking for?
- Proven leadership experience managing managers and cross-functional teams
- Strong background in Customer Service / Customer Care within Supply Chain
- Experience with Order-to-Cash / Order-to-Invoice processes
- Demonstrated success in driving process improvement and automation
- Excellent stakeholder management and communication skills
- Strategic thinker with strong operational execution capabilities
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.