Work cross-functionally to support new product launches, enhancements and business-wide initiatives, acting as a strong advocate for operational excellence.Identify risks and opportunities early, proactively mitigating delivery challenges while driving innovation and smarter ways of working.Ensure customers remain at the centre of decision-making, balancing commercial outcomes with fair and responsible practices.
Success in this role will be measured through service performance, operational efficiency, team engagement, customer outcomes and contribution to wider business goals.
Who You Are
You’re a strategic and commercially aware operational leader who thrives on building high-performing teams and delivering results in a fast-paced environment.
- Significant experience leading large-scale operations or service-based functions, ideally in a customer-focused environment.
- A proven track record of driving performance improvement through data, planning and process optimisation.
- Strong leadership skills, with experience developing senior managers and building engaged, accountable teams.
- Commercial awareness and the ability to balance customer experience with operational efficiency.
- Confident working cross-functionally, influencing senior stakeholders and contributing to wider business strategy.
- Comfortable operating in a regulated environment, with a strong understanding of governance, risk and compliance responsibilities.
- Resilient, adaptable and solutions-focused, with a mindset of continuous improvement.
If you’re motivated by leading people, improving how things work, and making a meaningful impact at scale, we’d love to hear from you.
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite This Growth, We’ve Remained a Friendly, Supportive Place To Work, With Employee #1 Still Working Here! We’ve Done This By Placing The Rightmove Hows At The Heart Of Everything We Do. These Are The Essential Values That Reflect Our Culture, And Include
- We create value…by delivering results and building trust with partners and consumers.