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Head of Customer Success
Remote/Hybrid (UK) | Full-Time
Join Logicalis as We Build the Future of Customer Success
At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within the top 1% of Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes.
We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions business.
This is a rare opportunity to shape the strategy, operating model, and customer engagement approach for a growing recurring revenue business while working alongside senior leadership and some of the world's leading technology partners.
The Opportunity -
As Head of Customer Success, you will own the end-to-end customer lifecycle strategy, ensuring customers successfully adopt, expand, and renew their investments with Logicalis.
You'll play a critical role in driving growth across Cisco Enterprise Agreements (EA), software programmes, support services, managed services, and recurring revenue streams while building a scalable Customer Success function that delivers measurable commercial outcomes.
This role combines strategic leadership, commercial ownership, and customer engagement, making it ideal for someone who enjoys building functions, influencing stakeholders, and driving business growth.
What You'll Be Doing -
Strategy & Leadership
Customer Lifecycle Management
Commercial Growth
Cross-Functional Collaboration
What We're Looking For -
Essential Experience
Highly Desirable
Why Join Logicalis?
Ready to Make an Impact?
If you're a Customer Success leader who thrives on building strategy, driving commercial outcomes, and creating exceptional customer experiences, we'd love to hear from you.
Apply today to learn more about this exciting opportunity with Logicalis.