Head of Customer Supply Chain - EU
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At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.
Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.
We are looking for a proactive and driven Head of Customer Supply Chain – EU to join the team. The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. Reporting to the Customer Supply Chain Director, the role is key to ensuring operational excellence, driving customer satisfaction, and managing cost performance across EU warehousing and logistics activities.
What you will be doing:
- Customer Supply Chain Operations:
- Lead the EU customer supply chain function, ensuring seamless execution across order fulfilment, 3PL warehousing, and EU transport.
- Manage end-to-end delivery performance for all B2B and D2C customer channels, owning service KPIs and SLA adherence.
- Act as the senior escalation point for key customer service issues and drive root cause resolution.
- Build strong collaborative relationships with EU sales teams, retailers, and major accounts to align supply chain support with commercial goals.
- Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs
- Warehouse & Transport Cost Accountability:
- Own all warehousing and domestic transport costs within the EU, ensuring cost efficiency and accurate budget control.
- Review and approve logistics invoices, investigate variances, and ensure correct cost attribution.
- Partner with finance to monitor monthly performance vs budget and identify opportunities for cost optimisation.
What we need from you:
- Extensive experience (8+ years) in a senior supply chain or operations role, ideally within FMCG or consumer goods.
- Proven leadership of warehousing and transport operations in a B2B and/or e-commerce environment.
- Strong financial acumen with experience in budget management and cost-to-serve modelling.
- Demonstrated ability to drive continuous improvement and operational excellence.
- Confident communicator with strong stakeholder management skills across internal and external partners.
- Experience managing third-party logistics providers in a performance-driven, SLA-focused environment.
- Familiarity with ERP, WMS, and TMS platforms.
- Strong data analysis and reporting skills.
What you will get from us:
- Competitive salary and holiday allowance