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Salary: The starting salary is £80,260 - £92,248 which is inclusive of a location allowance totalling £1,928 and a non-pensionable allowance totalling £1,000.
Job Reference: 20720
Completed applications must be submitted by 23:55 on 31 March 2026.
Location: London- Kilburn, Westminster
This role offers hybrid working and flexibility – 2 days working from home.
Met Business Services (MBS) is a new way for the Met to deliver enabling services to all our officers and staff. MBS is a front-line focused service that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.
As the Head of Employee services, you will play a crucial role deciding the future requirements and look of a 196-year-old organisation as it transforms into modern ways of working. This is a fast-paced role, with the postholder helping to transition to a new BPO/SaaS provider within the next 18 months. You will also be central to the development of how the organisation utilises Oracle Fusion, shaping how 45,000 police officers and staff engage with employee services like Payroll, Pension, HR Lifecycle changes and Allowance Management.
The Met is transforming to deliver on our goals of More Trust, Less Crime and High Standards. Successful delivery of the employee services transformation roadmap will have a lasting impact on the way the Metropolitan Police functions at its core and delivers services to communities across London and the rest of the nation.
Role Description
You will take ownership of the strategic transformation roadmap, including a transfer to a new BPO and implementation of Oracle Fusion and developing an Employee Services Global Process Ownership (GPO) model. This model will focus on user-friendly HR services, facilitated through a refined Employee Services Portal, alongside managing several HR transactional processes, including components of Pay and Reward such as Payroll, Pensions and Allowance Management.
As the GPO expert, you will be essential in ensuring Employee Services’ success, focusing on enhancing user experience, boosting self-service capabilities, and ensuring seamless workflow integrations, both for the scope they are managing and broader HR services, delivered through the portal. You will lead a team tasked with overseeing tactical HR services, including Met Baby, and Workplace assessments. You will also be required to work closely with the main BPO supplier, to deliver both the portal experience and the HR services managed by the external supplier.
This role is pivotal in transitioning from traditional HR transactional services to a comprehensive service delivery model that champions user experience through the Employee Services Portal. Experience with high volume and complex functions is critical.
Key Responsibilities
What does the average day look like? Your core duties will include (but are not limited to):
Successful candidates will be expected to evidence the following attributes:
Experience:
Qualifications:
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups, and women.
As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.