Head of HR and Operations
UK Visa Sponsorship Analytics
Occupation Type
Human resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
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Description
The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation’s culture and ensuring that our HR and operational functions are robust, future‑focused, and aligned with our mission.
As we continue to grow, the postholder will play a pivotal role in building an inclusive, values‑driven, and high‑performing workplace where staff feel supported, trusted, and able to thrive.
They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential—supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing.
Main responsibilities
Leadership And Management
As we continue to grow, the postholder will play a pivotal role in building an inclusive, values‑driven, and high‑performing workplace where staff feel supported, trusted, and able to thrive.
They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential—supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing.
Main responsibilities
Leadership And Management
- Contribute to the development and delivery of Your Voice Count’s organisational strategy as a member of the Senior Management Team.
- Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count’s values.
- Oversee office, facilities, and repairs to ensure a safe environment.
- Manage supplier contracts, IT, and communication systems.
- Supervise facilities and operations staff.
- Ensure cost-effective procurement and budget management.
- Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer.
- Experience of building inclusive and diverse workplaces.
- Ability to develop HR strategies that support business objectives and workforce planning.
- Strong knowledge of UK employment law and HR best practices.
- Experience supporting managers with employee relations and performance issues
- Ability to engage and influence stakeholders at all levels, with a people-first approach.
- Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)
- Experience of contributing to senior decision making
- Ability to analyse, critique and evaluate business data and insights
- MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level.
- Influential with the gravitas to effectively help shape the organisation
- Experience working in a charity or values-led organisation.
- Experience supporting organisational growth or change.
- HR or management qualification (e.g. CIPD or equivalent).