Head of ICT Service Delivery

Salary: £60,218 -£68,570 p/a

Location: Copthall House, 9 The Pavement, Grove Road, Sutton, Surrey, SM1 1DA

Working Pattern: Full Time, 36 hours a week, 8.45am - 4.30pm M-Th, 8.45am - 4.15pm F

Orchard Hill College & Academy Trust (OHC&AT) is a family of specialist education providers for pupils and students from nursery to further education. We operate across academies and college centres in London, Surrey, Sussex and Berkshire. Supporting our academies and college, OHC&AT also operates learning support services, such as nursing and therapy, and a central business support team which includes HR, finance and IT.

Pupils and students within the OHC&AT family have a wide range of learning abilities and additional needs. These include autistic spectrum disorder; speech, language and communication difficulties; social, emotional and mental health needs; profound and multiple learning disabilities; and physical disabilities including multi-sensory impairment and complex health conditions.

We are looking for a Head of ICT Service Delivery to play a key leadership role in ensuring the effective delivery, reliability and continuous improvement of ICT services across the Trust. Working closely with the Director of ICT & Systems, the postholder will support the delivery of secure, high-quality technology services that enable staff and learners to work effectively and support the Trust’s operational and strategic priorities.

Key Responsibilities:

• Lead the day-to-day operational delivery of ICT services across all Trust sites, ensuring reliable and consistent service through effective management of the Managed Service Provider (MSP) and acting as a senior escalation point for major incidents.

• Oversee the Trust’s ICT infrastructure and networks, ensuring systems are secure, resilient and fit for purpose, with robust backup, disaster recovery and connectivity across the multi-site environment.

• Manage and provide technical assurance for the Trust’s Microsoft 365 and identity environment, including access controls, endpoint management and the secure rollout of system updates and new technologies.

• Strengthen cybersecurity and compliance by ensuring systems, processes and access controls meet safeguarding, GDPR and data protection requirements, while monitoring system health and managing risk.

• Manage ICT suppliers and support the delivery of technical projects, holding vendors to account for performance and value for money while delivering infrastructure upgrades and continuous service improvements.

Key Requirements:

• Relevant IT certifications (e.g., Microsoft MCP/MCSA, CompTIA, ITIL Foundation).

• Proven experience in IT operations, infrastructure, and service delivery management.

• Strong technical knowledge of Microsoft 365, Azure AD, Intune, Windows OS, and networking.

• An individual with strong collaborative leadership skills

• Full UK driving license and willingness to travel across Trust sites.

OHC&AT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:

Rewards & Benefits:

• Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.

• Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.

• Salary Sacrifice Schemes (Cycle Scheme, Employee Car Lease Scheme and Home Electronics Scheme)

• Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme

• Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)

• Other (Season Ticket Loan and Employee Referral Scheme)

Find out what makes OHC&AT a truly rewarding place to work – visit our ‘Work for Us’ page to learn more about opportunities across the Trust and the difference our staff make every day.

Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential.

As a large specialist education provider we employ over 1500 people across our schools, college and central support team. There is a wide range of job roles available, ranging from teaching and therapy to business support roles and significant career progression opportunities.

It is an exciting time to be part of OHC&AT and we are keen to recruit talented people who can play a key role in realising our mission and who want to make a difference. In return, we offer training and development, competitive pay and benefits in a positive and inclusive working environment.

We are committed to promoting and advancing equality of opportunity by attracting and retaining the most diverse range of students, staff and partners.

Closing Date: Wednesday 8th April 2026

Interviews will take place on: W/B 13th April 2026

Safeguarding Statement

Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Orchard Hill College and Academy Trust is proud to be a Disability Confident Employer, committed to creating an inclusive and supportive workplace for all.