Your mission is to lead the KYC Operations Function organization to Ensure its
Compliance and Provide Instant Service with best-in-class Quality. And to do
this in a scalable, cost-efficient manner, working in partnership with other Wise
teams and functions, most prominently with Wise Product and Compliance.

What youʼll be doing

In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.
You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role involves overseeing circa 75 employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals.
You will need to ensure the top-notch delivery in your teamʼs Quality,
Compliance, Speed and Cost of Operations.

A few ways in which Youʼll contribute to Wiseʼs success in this role

Setting the Strategy for KYC Operations Function

Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, in making the processes more compliant, faster, better and more scalable, with a clear customer focus

Building the best processes

Build and develop a robust and compliant customer onboarding program
Build the necessary support systems for the processes: Metrics, Targets, Governance, Utilize data and user research to optimize our on-boarding experience and transform how we currently fight financial crime and fulfil regulatory obligations
Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control
Work closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the business

Nurturing a great team

Ensure that the right KYC Operations Function organization and the right leaders are in place
Build and develop a people strategy that allows execution upon the vision - cross functions and locations
Revamp the People management processes together with the People Operations team - skills, career paths, performance management
Oversight of team's budgets and high level reporting.

Exceptional verbal and written English communication skills are essential,
Ability to articulate complex concepts clearly to diverse audiences.
Extensive experience, typically 10 years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).
Demonstrated leadership experience, preferably 8 years, in leading and mentoring large teams, fostering an inclusive and high-performance culture.
In-depth expertise and strategic understanding of the regulatory environment and evolving framework surrounding KYC/AML.
Proficient in utilizing advanced analytics tools, such as Looker, Superset, or equivalent platforms, to drive data-driven decision-making.
Exceptional communication and interpersonal skills, coupled with strong organizational capabilities. Ability to effectively manage time and thrive in fast-paced, high-pressure environments.
Expertise in multi-tasking and maintaining accountability in complex and challenging scenarios.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Head of KYC Operations - Wise Platform