Head of Learning and Development

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

The Head of Learning and Development (L&D) is responsible for leading the design, implementation, training and management of the organisation’s learning, training, and talent development initiatives.

This role ensures that employees at all levels acquire the knowledge, skills, and competencies needed to excel in their roles, meet business objectives, and uphold brand standards.

The Director of L&D collaborates with department heads, executive management, and external training partners to create a culture of continuous learning, professional growth, and high performance. This role will have a focus on leading classroom and on the job operational training, employee career development, succession planning and skills analysis.

This role will be based full time in the office/hotel.

Responsibilities

• Develop and implement a comprehensive L&D strategy aligned with organisational goals and talent development needs.

Stay updated on industry trends, best practices, and emerging learning technologies.

Introduce innovative learning solutions that enhance engagement, retention, and skill development.

Promote digital learning platforms, knowledge sharing, and collaborative learning initiatives.

To work in partnership with Recruitment and People and culture to develop initiatives and support when required.

Performs other duties as required or assigned including working in a different department than usually assigned.

Qualifications

Essential

• A proven track record and ability to provide high levels of training within a hospitality environment.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
  
  

Desirable

• Previous course development experance.
• Knowledge of Flo learning apps.
• Operational background within a luxury hospitality environment.
  
  

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.