Head of Office Management and Facilities
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Head of Office Management and Facilities (London Office)
📍 London, UK (Hybrid – 2-3 days onsite)
🕒 Permanent
What we are looking for:
The Head of Office Management & Facilities will lead the smooth, efficient, and professional running of WFW’s London office, delivering exceptional support services and an outstanding workplace experience for our Partners and employees.
This role is responsible for developing and managing our operational teams while shaping long‑term strategies that reflect the evolving needs of the firm. Success requires strong leadership of operational managers, sound judgement, diplomacy, and the ability to influence senior stakeholders. A practical, collaborative mindset, resilience, and the ability to make fast, considered decisions in a demanding environment are essential.
What you'll be doing:
Leadership & People Management
- Lead and develop teams across Office Management, Facilities, Technical Services, Secretarial Services, Guest Services, and Catering.
- Champion a positive, inclusive, high‑performance culture.
Office Services & Facilities Management
- Oversee building operations, facilities, workplace services, and health & safety.
- Manage outsourced partners to deliver exceptional service and value.
- Lead office moves, refurbishments, and space optimisation.
- Handle landlord relationships, leases, and property‑related obligations.
Secretarial Services
- Drive the strategy for secretarial support and global document production.
- Modernise processes, enhance service delivery, and integrate new technologies.
- Oversee recruitment, training, and team development.
Document Production Services
- Lead the Document Control Manager and the firm-wide document production function.
- Develop the strategy for document production, aligning people, processes, and technology with business needs.
- Drive improvements through process redesign, technology-enabled efficiencies, and service optimisation.
Guest Services, Catering & Hospitality
- Lead guest services, reception, catering, and client hospitality.
- Ensure a seamless, premium experience for clients and employees.
- Monitor budgets and partner performance to optimise service quality.
Policies, Financial Management, Supplier & Contract Management, and Accreditations
- Lead policy development with Compliance and GC teams.
- Manage budgets, identify efficiencies, and report to Group Heads and the Operations Board.
- Oversee supplier contracts, travel management, and all due diligence processes.
- Support and maintain accreditations including ISO, WELL, BREEAM, and NABERS.
Skills & qualifications:
- Senior leadership experience in office management, facilities, or operations within a professional services or international law firm environment.
- Strong people leadership skills with experience managing diverse teams and senior stakeholders.
- Deep understanding of facilities management, health & safety, and service delivery.
Please note: We conduct thorough pre-employment screening checks as part of our recruitment process.
What we can offer you:
We offer a competitive benefits and wellbeing package for all employees.
Who we are:
Watson Farley & Williams (WFW) is a sector-focused international law firm with extensive expertise and industry insight across its core sectors of energy, infrastructure and transport. Through its network of 19 offices, the firm advises clients on complex, high-value transactions and disputes – matters requiring precise legal execution and a nuanced understanding of global market dynamics.
The firm’s success is driven by its people. It fosters a collaborative, inclusive and supportive environment where everyone can grow, share ideas and make an impact. Guided by its values –We are experts, We are united and We care – the firm delivers exceptional service through strong relationships and teamwork. The firm is committed to clear career paths, championing diversity and investing in its people so they can thrive.
Diversity and inclusion are integral to the firm’s strategy and underpin its efforts to attract and retain top talent. All employment decisions are made objectively, based on merit and ability and the firm is committed to inclusive and barrier-free recruitment. As a Disability Confident employer, WFW welcomes adjustments for candidates with disabilities or long-term health conditions and participates in the Disability Confident interview scheme. If you would like to apply through this scheme or require adjustments during any stage of the process, please contact London_Recruitment@wfw.com.