Head of Operations - Delegated Authority
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Head of Delegated Operations
City of London - Hybrid
Key Responsibilities
Delegated Authority Operations Oversight
- Lead the operational framework for all delegated authority business across the syndicate.
- Ensure effective onboarding, administration, and ongoing oversight of Coverholders, TPAs, and delegated partners.
- Maintain operational processes aligned with Lloyd’s Delegated Authority requirements and internal governance standards.
- Oversee bordereaux management, data quality controls, and reporting accuracy.
Governance & Compliance
- Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks.
- Oversee due diligence, audits, and operational reviews of delegated partners.
- Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities.
- Ensure accurate maintenance of contracts, binding authority agreements, and delegated records.
Operational Excellence
- Develop and implement scalable operational processes and controls.
- Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery.
- Lead operational change projects related to delegated authority platforms, data management, and process transformation.
- Monitor KPIs, SLAs, and operational performance metrics.
Stakeholder Management
- Act as a senior operational contact for internal stakeholders, brokers, Coverholders, TPAs, and Lloyd’s.
- Work closely with underwriting teams to support business growth while maintaining operational integrity.
- Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting.
Team Leadership
- Lead, mentor, and develop the delegated operations team.
Required Experience & Qualifications
- Significant experience in Delegated Authority Operations within the Lloyd’s market.
- Strong knowledge of Lloyd’s Delegated Authority framework, Coverholder governance, and bordereaux management.
- Experience managing operational teams within a syndicate or specialty insurance environment.
- Deep understanding of regulatory and compliance requirements impacting delegated business.
- Proven track record of operational transformation and process improvement.
- Strong stakeholder management and communication skills.
- Experience working with delegated authority systems and data platforms.