Head of Orchestration
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We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
About the Role:
We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party ServiceDesk, Tech Bars, and Executive Support Services.
You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback.
Key Responsibilities:
- Lead and manage cross-functional IT management capabilities across ITSO.
- Oversee Third Party ServiceDesk, Tech Bars, and Executive Support Services.
- Prioritise automation and service improvements, reviewing and acting on feedback.
- Support the execution of ITSO, automation, and integration strategies.
- Build strong relationships with customers, anticipating and responding to their needs.
- Inspire, influence, and empower teams, fostering a culture of servant leadership.
- Drive innovation and embrace change in a dynamic environment.
- Manage budgeting, financial planning (including show back/chargeback models), and IT governance.
Key Skills & Experience:
- Significant and demonstrable experience in IT department leadership roles.
- Strong background in IT service management (ITSM) and ITIL.
- Proven experience in strategy, budgeting, and staffing.
- Excellent analytical, strategic, and conceptual thinking skills.
- Data-savvy with strong data analysis capabilities.
- Effective influencing and negotiation skills in complex environments.
- Experience in budget planning and financial management.
- Ability to inspire, lead, and develop talent.
Benefits:
- Competitive base salary
- Up to 30% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
How to Apply:
If you are passionate about IT leadership, innovation, and delivering exceptional service, we would love to hear from you. Apply now to join our dynamic team and help shape the future of IT at easyJet.
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 30% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal or directly on Linkedin with one click apply.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation