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In Brief
We are a growing healthtech company running a telemedicine platform and a portfolio of technology-enabled clinical services for the NHS. Our products support clinicians and patients by improving access to specialist advice and reducing pressure on frontline services.
As we continue to scale, we are looking for a Head of Product to bring greater clarity, consistency, and impact to how we build and evolve our products.
Contract type: Permanent
Hours of work: Full Time, Flexible
Place of work: Remote (UK-based) with travel to Oxford approximately 1-2 times per month
Salary: Competitive (Fixed + performance related bonus)
The Role
This is a senior leadership role responsible for setting product strategy and direction and building a high-performing, empowered product team.
You will lead a small team of Product Managers, helping them get closer to users, make better decisions, and continuously improve their craft. Rather than being the person who makes every decision or owns all discovery, your focus will be on creating the environment, context, and capability for the team to succeed.
You will work closely with engineering, clinical, commercial, and delivery teams to align priorities and ensure we are building products that deliver real value to NHS users and patients.
This role operates at the highest level, reporting to the Managing Director for Growth and participating as a key member of the Senior Leadership Team.
Your Mission
Over the next 6-12 months you will, amongst other activities:
Key Responsibilities
Product Strategy
Team Leadership & Ways of Working
Customer & NHS Insight
Delivery & Execution
Impact & Growth
What Success Looks Like (12 months)
Essential Experience
Desirable Experience
How You Work
About the company
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are utilised by more than 5,600 GP practices, more than 11,000 specialists, 42 ICB/Health Board areas, more than 130 hospitals, 6 ambulance services, and 80% users would recommend Consultant Connect. We are part of the Teladoc Health Group.
We offer: Enhanced Advice & Guidance, Telephone Advice & Guidance and Photo Messaging Advice & Guidance, supported by the National Consultant Network, and Referral Triage for areas with high backlogs, again supported by the National Consultant Network. Our Telemedicine Devices, Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
About the team
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. Although the team has grown rapidly over recent years, our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.
We’re proud to be a Great Place To Work™ certified company as well as, ranking 63 / 100 for UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and ranking 78 / 100 for UK’s Best Workplaces for Women – Small (20-50 employees).
We work in a fast-paced environment that is subject to constant change, which makes working at Consultant Connect both exciting and challenging. Our office is based in Oxford city centre and we currently operate a hybrid working policy, encouraging colleagues to come into the office at least once a week.
Our values
Our company values are embedded within our behaviour and approach to work, colleagues and client partners:
Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.
Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.
Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.
Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions-orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.
What you can expect from us
Onboarding & development
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
Employee benefits
We value our team, and this is reflected in our benefits package, which includes:
Equality and Diversity
Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.