Head of Product

In Brief

We are a growing healthtech company running a telemedicine platform and a portfolio of technology-enabled clinical services for the NHS. Our products support clinicians and patients by improving access to specialist advice and reducing pressure on frontline services.

As we continue to scale, we are looking for a Head of Product to bring greater clarity, consistency, and impact to how we build and evolve our products.

Contract type: Permanent

Hours of work: Full Time, Flexible

Place of work: Remote (UK-based) with travel to Oxford approximately 1-2 times per month

Salary: Competitive (Fixed + performance related bonus)

The Role

This is a senior leadership role responsible for setting product strategy and direction and building a high-performing, empowered product team.

You will lead a small team of Product Managers, helping them get closer to users, make better decisions, and continuously improve their craft. Rather than being the person who makes every decision or owns all discovery, your focus will be on creating the environment, context, and capability for the team to succeed.

You will work closely with engineering, clinical, commercial, and delivery teams to align priorities and ensure we are building products that deliver real value to NHS users and patients.

This role operates at the highest level, reporting to the Managing Director for Growth and participating as a key member of the Senior Leadership Team.

Your Mission

Over the next 6-12 months you will, amongst other activities:

• Define the product vision and strategy for our products and services
• Evolve our approach towards more consistent, scalable product practices
• Enable Product Managers to own discovery, decision-making, and outcomes

Key Responsibilities

Product Strategy

• Define and evolve a clear product strategy aligned with internal teams, company goals and NHS needs
• Guide the development of a coherent, prioritised roadmap across multiple products and services
• Ensure alignment with NHS frameworks, interoperability standards, and regulatory requirements

Team Leadership & Ways of Working

• Lead, mentor, and develop a small team of Product Managers
• Coach PMs on discovery, stakeholder engagement, and decision-making
• Establish simple, effective product practices without adding unnecessary process
• Create a culture of ownership, accountability, and continuous improvement

Customer & NHS Insight

• Ensure the team builds strong relationships with clinicians, managers, and commissioners
• Support PMs in getting close to users and understanding real-world workflows and challenges
• Translate NHS policy, incentives, and constraints into actionable product direction

Delivery & Execution

• Ensure strategy is translated into realistic, outcome-focused plans
• Support teams in making effective prioritisation decisions and trade-offs
• Maintain a balance between speed, safety, and stakeholder needs in a regulated environment

Impact & Growth

• Define and track meaningful product outcomes (clinical, operational, and commercial)
• Partner with commercial and customer teams to support growth and adoption
• Contribute to thought leadership and credible product positioning in the NHS market

What Success Looks Like (12 months)

• A clear, well-communicated product strategy understood across the business
• Product Managers confidently owning their areas, making informed decisions, and engaging directly with users
• Consistent and effective product ways of working across the team
• Strong alignment between product, engineering, clinical, and commercial teams
• Measurable improvements in product impact and client-led success metrics

Essential Experience

• Demonstrable senior experience in product management, including leading and developing teams of Product Managers
• Deep understanding of the NHS landscape - including data standards, digital transformation agendas, key stakeholders and key decision makers.
• Strong product fundamentals: strategy, prioritisation, discovery, and outcome-focused delivery
• Proven ability to empower teams and avoid becoming a decision-making bottleneck
• Excellent stakeholder management and communication skills across technical and non-technical audiences
• Comfortable working in ambiguity and helping teams navigate it

Desirable Experience

• Familiarity with clinical workflows (e.g. referrals, triage, demand management)
• Experience in regulated environments (e.g. DSPT, GDPR, clinical safety requirements)
• Experience applying AI or data-driven approaches in real-world product settings
• Experience in a start-up or scale-up environment

How You Work

• You build empowered teams rather than making all decisions yourself
• You coach and develop Product Managers to improve their craft
• You bring structure and clarity without overcomplicating processes
• You are pragmatic, outcome-focused, and comfortable with ambiguity
• You collaborate effectively across disciplines and levels of seniority

About the company

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are utilised by more than 5,600 GP practices, more than 11,000 specialists, 42 ICB/Health Board areas, more than 130 hospitals, 6 ambulance services, and 80% users would recommend Consultant Connect. We are part of the Teladoc Health Group.

We offer: Enhanced Advice & Guidance, Telephone Advice & Guidance and Photo Messaging Advice & Guidance, supported by the National Consultant Network, and Referral Triage for areas with high backlogs, again supported by the National Consultant Network. Our Telemedicine Devices, Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.

About the team

We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS. Although the team has grown rapidly over recent years, our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.

We’re proud to be a Great Place To Work™ certified company as well as, ranking 63 / 100 for UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and ranking 78 / 100 for UK’s Best Workplaces for Women – Small (20-50 employees).

We work in a fast-paced environment that is subject to constant change, which makes working at Consultant Connect both exciting and challenging. Our office is based in Oxford city centre and we currently operate a hybrid working policy, encouraging colleagues to come into the office at least once a week.

Our values

Our company values are embedded within our behaviour and approach to work, colleagues and client partners:

Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.

Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.

Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.

Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions-orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.

What you can expect from us

Onboarding & development

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

Employee benefits

We value our team, and this is reflected in our benefits package, which includes:

• 25 days annual leave + bank holidays
• Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
• 5% Pension Contribution (employer and employee)
• Private Medical Insurance provided by Healix
• Free eye test
• Free flu vaccination
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Employee Assistance Programme
• 5x days dependency leave
• 1x volunteer day per year
• Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
• Incentive scheme – rewarding commercial and non-commercial success

Equality and Diversity

Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.