Head of Training
UK Visa Sponsorship Analytics
Occupation Type
Human resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
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Description
About The Role
The Head of Training is responsible for raising the capability, consistency, and commercial effectiveness of the sales teams and wider business across the UK and US.
This role has full ownership of how retail and the wider business are trained, developed, and supported to perform at their best. Training must be practical, engaging, efficient, and measurable, with clear evidence that it drives improved performance, quality, and business results.
The role will lead and manage the training team responsible for delivery of the training plan. However, the successful candidate must also have the experience, credibility, and capability to personally design and deliver training to the same standard as the experienced team. This ensures relevance, quality, and strong leadership by example.
Main Responsibilities:
Training Strategy & Ownership
The Head of Training is responsible for raising the capability, consistency, and commercial effectiveness of the sales teams and wider business across the UK and US.
This role has full ownership of how retail and the wider business are trained, developed, and supported to perform at their best. Training must be practical, engaging, efficient, and measurable, with clear evidence that it drives improved performance, quality, and business results.
The role will lead and manage the training team responsible for delivery of the training plan. However, the successful candidate must also have the experience, credibility, and capability to personally design and deliver training to the same standard as the experienced team. This ensures relevance, quality, and strong leadership by example.
Main Responsibilities:
Training Strategy & Ownership
- Own the end-to-end training framework across the UK and US operations.
- Build training strategies aligned to business objectives, growth plans, and performance priorities.
- Ensure training effectiveness is clearly measured through performance outcomes and KPIs.
- Continuously review and refine training based on data, feedback, and business needs.
- Utilise sales performance data to support in identifying training opportunities to deliver targeted training
- Lead, develop, and manage a team responsible for designing and delivering training.
- Set clear expectations and quality standards for training design and delivery.
- Coach and develop the team to continuously improve capability and impact.
- Maintain hands-on involvement to ensure training remains grounded in operational reality.
- Set clear direction for the team to design and deliver, while also being capable of getting involved and support in the design and delivery when required.
- Build and maintain strong working relationships with Senior Leadership, especially throughout the retail estate.
- Work closely with leaders to understand current needs, challenges, and priorities.
- Ensure training plans reflect real-world sales activity and customer interactions.
- Regularly spend time in the business to stay connected to frontline operations.
- Oversee structured onboarding programmes that accelerate time-to-performance.
- Identify and address under-performance through targeted training and coaching.
- Support leaders with frameworks and tools to sustain performance improvements.
- Develop clear pathways for high performers and future leaders.
- Support succession planning for key sales and leadership roles.
- Ensure training supports long-term engagement, retention, and growth.
- Maintain consistent training standards across UK and US operations.
- Travel to the US periodically to support with delivery, audits, and performance initiative
About you:
Essential
- Senior experience in sales training, sales leadership, or performance improvement.
- Proven experience managing and developing a training or L&D team.
- Demonstrated ability to design and personally deliver high-impact training.
- Strong commercial acumen with clear evidence of performance improvement.
- Experience supporting international or multi-site sales teams.
- Background in retail, showroom, or consultative sales environments.
- Credible, confident, and respected by frontline teams and leaders.
- Hands-on leader who sets the standard through personal delivery.
- Commercially focused and results-driven.
- Strong relationship builder with the ability to challenge constructively.
- Pragmatic, adaptable, and comfortable in fast-paced environments
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!