Healthcare Assistant

Application Deadline: 30 June 2026

Department: Healthcare Assistants and Support Workers

Location: Priory Hospital Norwich

Compensation: £27,617 / year

Description

Priory Hospital Norwichis looking to recruit a Healthcare Assistant to join the team.

Set in the Norfolk countryside a mile outside the town of Attleborough, Norfolk, Priory Hospital Norwich is a 24/7, mental health inpatient provision, which provides care for males and females, split across wards which care for differing levels of acuity. We accept referrals from across the UK, and support the NHS with patient flow, by providing a pathway of care, suited to individual needs, including medium to high risk patients.
This is a full time 39.38 hours role.

Priory’s acute and PICU services aim to allow more people to be treated closer to home and we support the NHS to repatriate out-of-area patients back to local areas. Norwich also provides a 24/7, rapid response drug and alcohol service including detox.

What you'll be doing

You will be part of a compassionate team who are committed to our patients wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. You will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients.

• Provides practical support and responsive care to patients who require assistance with intimate personal needs such as dressing, bathing and toileting activities ensuring that such activities comply with procedures and the relevant healthcare legislation.
• Observes and monitors the wellbeing of patients ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff/the primary nurse and documented as appropriate.

Provide specific interventions with patients as delegated by a Registered Nurse, and following training and competency attainment. Such interventions include Observation and Engagement with Patients, escorting patients on leave, and being involved in de-escalation and management of violence and aggression.

Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team.

Participate in regular ward meetings and attend other meetings as requested.

To assist in the maintenance of stock levels, including pharmaceutical products.

To assist in the maintenance of ward cleanliness and tidiness and adhere to infection control policy and procedures at all times.

Develops and maintains a good professional relationship with patients, colleagues and visitors responding promptly and courteously to requests and enquiries.

Help promote and maintain an environment conducive to meeting the needs of the patient / relatives and carers.

Ensure service users are gaining a quality service that is value for their money.

To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the ward are greeted and assisted in a welcoming and supportive manner.

You can find additional information in the attached job description.

What you'll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

The ideal candidate:

• Excellent interpersonal skills and a caring nature
• Empathy, understanding and patience
• Ability to work on your own and as part of a team
• Ability to understand and follow policies and procedure
• The ability to anticipate and respond to challenges
• Competent in verbal and written English

A healthcare qualification is desirable, but not essential

To be considered for this role, we require you to have the right to work in the UK.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - Your Birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.