Hiredesk Assistant

About This Role

The Hiredesk Assistant will play a key role in supporting the smooth running of the branch by providing essential administrative and operational support across the rental desk. Working closely with the branch team, you will help coordinate customer enquiries, vehicle rental documentation, and day-to-day branch administration.

• Provide full administrative support to the branch to ensure rental operations run efficiently.
• Deliver a high standard of customer service when dealing with customers, drivers, and visiting personnel.
• Process booking forms, rental agreements, breakdown reports, and raise customer invoices.
• Maintain accurate records and update internal systems with customer information and documentation.
• Support the organisation of vehicle servicing and repairs by coordinating with local dealers and repair agents
  
  

About You

You are organised, reliable, and enjoy being the person who keeps things running smoothly behind the scenes. Whether your background is in administration, customer service, fleet support, or hire desk environments, you are comfortable managing multiple tasks in a busy branch setting.

• Strong administration and organisational skills with good attention to detail.

Confident communicator with an excellent telephone manner when dealing with customers and colleagues.

Comfortable using Microsoft Office applications including Word, Excel, and Outlook.

Adaptable and proactive, happy to support different operational tasks when required

Not sure you meet every requirement? We value transferable skills and encourage applications from people who are eager to learn and grow

About Us

Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while maintaining a strong commitment to our people and customers.

• Join a well established organisation with a strong reputation across the commercial vehicle sector.
• 2x Life assurance scheme.
• Funded training and development opportunities to help you build your career.
• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• Additional benefits including wellbeing initiatives, cycle to work schemes, and seasonal rewards.
  
  

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role offers a great opportunity to develop your career within a growing rental and fleet operations environment. You will gain valuable experience supporting branch operations, customer relationships, and vehicle rental processes.

• Develop valuable experience within the commercial vehicle rental industry.
• Gain exposure to branch operations, fleet coordination, and customer service.
• Work closely with experienced colleagues across operations and sales teams.
• Access funded training and development as part of your career progression.
  
  

If you are looking to build a career in a business that invests in its people and values teamwork, we would love to hear from you. At Dawsongroup, our people are our greatest asset, join us and see where your career could take you.