Operate systems and procedures ensuring effective and timely communications whilst delivering a high standard of service and customer satisfaction. Communicate policies and procedures regarding the delivery of housing income and rents service effectively to both internal and external customers. Assist the Team Leader in making recommendations on rent accounting and housing debt recovery policies and procedures. Operate working protocols to ensure a smooth, effective delivery of a joined up service to our tenants and neighbourhoods. Maintain administrative data collected. The administration of Court work relating to possession of Council properties under instruction of the Income officers. Identify cases that are suitable for referral to Money / Budget advisers and/or specialist tenancy support. Work towards the attainment of targets and KPI’s. Promote, implement and comply with the Council’s; Corporate strategiespolicies and practices in relation to employment and services. Diversity policyHealth and Safety policies
Skills Required
Communicate clearly both verbally and in writing.
Demonstrate a strong commitment to team working.
Uses own initiative, organises own work, is adaptable and accepts personal responsibilty.
Good interviewing skills both face to face and on the telephone.
Able to work with a wide range of customers, always be in control and avoid confrontational situations.
Approach work in an organised methodical way with excellent attention to financial detail and ability to meet targets within strict timescales.
Complete tasks and respond to customer enquiries.
Work in a pressurised, fast moving environment with by tight deadlines.
Demonstrate an understanding of and commitment to the Councils Diversity Policy.
Follow policies and procedures.
Learn new work practices.
Educational Requirements
- Qualifications: Numeracy and literacy qualifications GCSE C+ grade or equivalent.