Housing Officer
UK Visa Sponsorship Analytics
Occupation Type
Housing officers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
AASC Preston & Fylde
Full time, 37.5 hours per week. Monday – Friday
Salary: £26,906.00, plus Serco Benefits.
You are required to have a valid UK driving licence for this role. A company car will be provided.
On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
Main Purpose
Full time, 37.5 hours per week. Monday – Friday
Salary: £26,906.00, plus Serco Benefits.
You are required to have a valid UK driving licence for this role. A company car will be provided.
On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
Main Purpose
- Delivery of services required under the AASC contract to support Service Users in their Area.
- Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets.
- Provide welfare support and signposting to the Service Users in their care.
- Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.
Main Accountabilities
- Ensure delivery of all core Service User support services as prescribed under the contract.
- Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure.
- Respond to requests for assistance and support received via the AIRE Services.
- Manage incidents raised by the AIRE Services.
- Deliver against the tasking schedule or as required by the Field operations manager.
- Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales.
- Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
- Undertake further inspections as required (i.e. pre-dispersal).
- Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
- Complete first fix and minor repairs where identified and tasked
- Strong experience of working in a service environment, with demonstrable knowledge of communication skills.
- Knowledge/experience of working within a property related environment.
- Strong interpersonal skills.
- IT literate, knowledge of MS Word, Excel, etc.
- Ability to manage conflict.
- Some maintenance knowledge desirable.
- Safeguarding knowledge/experience in a similar environment desirable.
- Experience in a security related role.
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
What We Offer
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.