HR Helpdesk Administrator (6-Month Contract)
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As a HR Helpdesk Administrator, you will play a key role in managing our Oracle HR Helpdesk Request system, ensuring queries are efficiently coordinated, allocated, and resolved. You’ll liaise closely with internal teams and external partners, escalate issues when required, and maintain the overall accuracy and order of the helpdesk by closing completed cases and gathering additional information when needed. Reporting to the HR Technology Manager within the HR Operations function, you will help the team deliver a smooth, responsive, and well-governed HR support experience across the organisation.
Find out more here about how you can unleash your full potential at DLL!
Day To Day
- Manage and monitor the Oracle HR Helpdesk Request queue, ensuring all incoming queries are logged, prioritised, and routed appropriately.
- Allocate and coordinate requests across the HR Operations and HR Technology teams, escalating issues when required.
- Liaise with internal stakeholders and external partners to gather missing information, clarify requirements, or progress outstanding cases.
- Maintain the accuracy and organisation of the helpdesk by updating records, closing resolved requests, and ensuring data integrity.
- Track request statuses and follow up on overdue or stalled cases to support timely resolution.
- Provide general administrative support to the HR Technology Manager, including reporting, documentation, and process updates related to the helpdesk system.
All members enjoy
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.
Essentials
- Strong administrative skills
- Excellent verbal and written communication skills, with clear and professional English.
- Highly organised, with strong attention to detail and the ability to maintain orderly systems and records.
- Self‑motivated, proactive, and able to work independently to keep tasks moving.
- Able to work under pressure, prioritise effectively, and meet tight deadlines in a fast‑paced environment.
Good To Know
- Deadline for application: 13th May 2026
- The selection process may involve an assessment
- Applications via email will not be reviewed, please apply online via our career website.
- DLL’s referral program applies
- For more information, please contact our Talent Acquisition Partner Natalie Gray via natalie.gray@dllgroup.com
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviours that define us — is at the heart of everything we do.
We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.
You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.
Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.
Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world!