HR Service Delivery Associate TA

CompanyMetlen Energy & Metals

LocationLondon, England, United Kingdom

Posted At2/14/2026

UK Visa Sponsorship Analytics

Occupation Type

Human resource managers and directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£52,900 (£27.13 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence,

and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for an HR Service Delivery Associate TA to join our People Services team. 

In this role, you will be responsible for implementing operational processes for Talent Acquisition Center of Excellence (CoE) programs and initiatives, ensuring a focus on operational excellence and employee experience. Also deliver consistent and high-quality first-line HR support to employees addressing HR-related queries and ensuring timely, accurate resolutions through the ticketing system.

Your role will encompass:  

Implement and manage end-to-end operational processes for TA CoE programs (e.g., performance management, onboarding), ensuring a focus on excellence and a positive employee experience
Provide timely and accurate first-line support to employees and managers through the ticketing system, addressing HR-related inquiries effectively
Ensure data accuracy, policy compliance, and consistency across all TA CoE procedures and processes
Serve as a liaison between People Services and TA CoE teams by sharing insights from employee queries, identifying trends, and highlighting potential policy or process gaps

Support continuous improvement by proposing enhancements to TA CoE activities and offering training and troubleshooting on HR systems and tools to promote employee and manager self-sufficiency

Coordinates key onboarding activities such as candidate data collection, interview scheduling, and contract issuance, ensuring accuracy and efficiency throughout the process

Partners closely with TA Coordinators to streamline onboarding operations and enhance both the candidate and People Manager experience

Collaborates with the broader Talent Acquisition team to implement and continuously improve processes, promoting high-quality standards and best practices across all activities

What you bring to the role:  

Bachelor's degree in HR, Business Administration, Psychology, Organizational Development, Social Sciences, or a related field
1+ years of experience in HR operations, service delivery, or employee services
Proficient in HR systems for data entry, troubleshooting, and reporting
Skilled in managing employee queries via ticketing systems, ensuring timely resolution
Strong customer service skills, providing timely and helpful support with a positive approach

Ensure data accuracy in HR processes and generate required reports

Ability to identify and suggest process improvements for greater efficiency and results

Share the same Value Based Behaviors:  

People & Personal growth  
Results orientation & Safety excellence  
Collaboration & Trust  
Empathy & Effective communication  
Flexibility & Adaptability

Your Benefits

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan

We welcome applications from candidates across the globe. Further details regarding work location and other specifics will be discussed during the hiring process.

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.