HR ServiceNow Project Lead

Job Title: HR ServiceNow Project Lead
Role Type: Fixed term contract
Duration: Initial 6 months FTC
Start date: Immediate


The HR ServiceNow Project Lead will be responsible for delivering on workstream initiatives across a multi-year HR Transformation Programmme.

The role reports to the People Case Solutions Tower Lead, and partners strongly with the HR Transformation Programme Team, Regional People Operations Teams and Enterprise Platform teams, including Digital & Technology and Finance Processes.

The role is responsible for partnering and delivering items related to the global initiative to align People Processes and Systems. The role will focus on delivering changes required to enable this global alignment and deliver on the functional product roadmap and associated improvements. People processes are interrelated, and this role will collaborate with other People Process Towers, identifying process gaps and opportunities to simplify and enhance employee experiences when using ServiceNow (Case Management and Knowledge).

The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management and Employee Service Centre and related integrations.

What you will be doing:

• Leading workstream initiatives within the HR Transformation programme.
• Documenting requirements, procedures/protocols, process flows, approver levels, decision points, and all relevant information including devising and maintaining governance procedures and protocols.
• Working on enhancements related to ServiceNow both in the Case Management area and within the Knowledge Base.
• Owning development of test scripts and managing testing across programme for the workstream.
• Combines experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience.

Follows the global CBRE standards to document new processes and to problem solve through existing process and product challenges.

Works with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with D&T, Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements.

Has a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required.

Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols.

Independently conducts follow-up and more in-depth discussions with secondary stakeholders/process users where required.

Identifies training documentation needs, documents as required, and ensures fully aligned to business and technical readiness for the programme.

What you need to apply:

• Experience with People Systems and Processes which must include HR ServiceNow.
• Experience with functionality design requirements and implementation best practices.
• Experience guiding initiatives and stakeholders though change and process improvement.
• Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred but not essential.
• Stakeholder and Project Management experience.
• Expertise in thinking critically and strategically to solve problems with practical solutions.
• Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization.
• Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements.

Experience working within a Shared Services or centralised operating environment for a global company.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.