HUB Administrator
Location: Yeovil, Somerset
Salary: £16,444.78pa (£26,311 FTE)
Permanent, Part Time 25hrs
The first suitable applicant will be appointed.
PARAGON are a specialist team within The YOU Trust and our mission is together empowering change for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individual and communities to change.
Essential Requirements
The successful Hub Administrator will have:
- Experience of person-centred service delivery and enabling client involvement
- Knowledge of and commitment to diversity and inclusion
- Ability to and be skilled at putting others at ease and working with people in crisis
- Ability to work effectively in a busy/loud environment
- Ability to input correct information into a case management system
- Ability to work flexible hours including evenings, weekends as part of an on-call rota
The Role
The role of Hub Administrator is to work closely with the Hub and wider teams. You will provide a full clerical, administrative and data collection service and will be the first point of contact for clients, professionals and others via the helpline or in person and will therefore need to be approachable, warm and friendly.
You will be completing assessments, responding to referrals and enquiries about the service. You will be responsible for collecting and recording information accurately to the online case management system and respond to Webchat services.
You will work as part of a team, in a fast-paced environment, managing and prioritising workload and the needs of clients, acting with integrity and treating people with dignity and respect, offering support, advice and signposting to other agencies if required.
About You