Hub and Stop Smoking Advisor
CompanyLeicester City Council
Location
Leicester, England, United Kingdom
Employment TypeFull-time
Posted At5/28/2026
UK Visa Sponsorship Analytics
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Reference: REQ7599
Description: Full Time / 37 Hours Per Week / Permanent Would you like to make a difference to the citizens of Leicester and their health and wellbeing? Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management. This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour. Working with the Hub Manager and other advisors, you'll provide an efficient information and support service for clients who have been referred. This is a full-time, permanent position working 37 hours per week from Monday to Friday. You'll be required to work on a rota basis which includes evenings and weekends. You'll have flexibility in hybrid working being both offices based, at Braunstone Health and Social Care Centre or working remotely from home to suit your needs. What you'll be doing You'll handle incoming referrals, contact clients via telephone to begin the triage process, and respond to email enquiries from the public, existing customers, and professionals such as GP Practices, Cardiac teams and Physiotherapy services. You'll signpost clients to local authority and community teams, as well as book appointments with a range of healthy lifestyle services, some of which operate within the Live Well Service. To ensure clients can successfully progress on their lifestyle‑improvement journey, you'll follow up and monitor your allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate. In addition, you will be trained as a Stop Smoking Advisor, enabling you to deliver evidence‑based behavioural support, provide nicotine‑replacement guidance, and work directly with clients who wish to quit smoking as part of their wider health‑improvement goals. What you'll need With experience of working in a pressurised frontline service, you'll have experience of providing a telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you'll provide clear and concise advice to clients and members of the public and complete all electronic records accurately
Description: Full Time / 37 Hours Per Week / Permanent Would you like to make a difference to the citizens of Leicester and their health and wellbeing? Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management. This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour. Working with the Hub Manager and other advisors, you'll provide an efficient information and support service for clients who have been referred. This is a full-time, permanent position working 37 hours per week from Monday to Friday. You'll be required to work on a rota basis which includes evenings and weekends. You'll have flexibility in hybrid working being both offices based, at Braunstone Health and Social Care Centre or working remotely from home to suit your needs. What you'll be doing You'll handle incoming referrals, contact clients via telephone to begin the triage process, and respond to email enquiries from the public, existing customers, and professionals such as GP Practices, Cardiac teams and Physiotherapy services. You'll signpost clients to local authority and community teams, as well as book appointments with a range of healthy lifestyle services, some of which operate within the Live Well Service. To ensure clients can successfully progress on their lifestyle‑improvement journey, you'll follow up and monitor your allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate. In addition, you will be trained as a Stop Smoking Advisor, enabling you to deliver evidence‑based behavioural support, provide nicotine‑replacement guidance, and work directly with clients who wish to quit smoking as part of their wider health‑improvement goals. What you'll need With experience of working in a pressurised frontline service, you'll have experience of providing a telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you'll provide clear and concise advice to clients and members of the public and complete all electronic records accurately
and in a timely manner. Being highly organised, you'll be able to work under pressure and deal with customer enquiries until they are completed. With tact and diplomacy, you'll be able to sensitively deal with customers who may be distressed. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. If you would like a chat before applying, feel free to contact Darshna Ruparelia at darshna.ruparelia@leicester.gov.uk Interviews / Assessments will take 22nd of June
Region: Central
Location: Braunstone Health & Social Care Centre
Salary: *GBP*28,598 - *GBP*31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*42,300.95
Contractual hours: 37
Basis: Full time,
Full Time / 37 Hours Per Week / Permanent
Would you like to make a difference to the citizens of Leicester and their health and wellbeing?
Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management.
This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour. Working with the Hub Manager and other advisors, you’ll provide an efficient information and support service for clients who have been referred.
This is a full-time, permanent position working 37 hours per week from Monday to Friday. You’ll be required to work on a rota basis which includes evenings and weekends. You’ll have flexibility in hybrid working being both offices based, at Braunstone Health and Social Care Centre or working remotely from home to suit your needs.
What You'll Be Doing
Region: Central
Location: Braunstone Health & Social Care Centre
Salary: *GBP*28,598 - *GBP*31,022 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*42,300.95
Contractual hours: 37
Basis: Full time,
Full Time / 37 Hours Per Week / Permanent
Would you like to make a difference to the citizens of Leicester and their health and wellbeing?
Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management.
This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour. Working with the Hub Manager and other advisors, you’ll provide an efficient information and support service for clients who have been referred.
This is a full-time, permanent position working 37 hours per week from Monday to Friday. You’ll be required to work on a rota basis which includes evenings and weekends. You’ll have flexibility in hybrid working being both offices based, at Braunstone Health and Social Care Centre or working remotely from home to suit your needs.
What You'll Be Doing
You’ll handle incoming referrals, contact clients via telephone to begin the triage process, and respond to email enquiries from the public, existing customers, and professionals such as GP Practices, Cardiac teams and Physiotherapy services. You’ll signpost clients to local authority and community teams, as well as book appointments with a range of healthy lifestyle services, some of which operate within the Live Well Service.
To ensure clients can successfully progress on their lifestyle‑improvement journey, you’ll follow up and monitor your allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate.
In addition, you will be trained as a Stop Smoking Advisor, enabling you to deliver evidence‑based behavioural support, provide nicotine‑replacement guidance, and work directly with clients who wish to quit smoking as part of their wider health‑improvement goals.
What You'll Need
With experience of working in a pressurised frontline service, you’ll have experience of providing a telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you’ll provide clear and concise advice to clients and members of the public and complete all electronic records accurately and in a timely manner. Being highly organised, you’ll be able to work under pressure and deal with customer enquiries until they are completed. With tact and diplomacy, you’ll be able to sensitively deal with customers who may be distressed.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.
Join us
To ensure clients can successfully progress on their lifestyle‑improvement journey, you’ll follow up and monitor your allocated caseload, respond to missed appointments, arrange follow‑up sessions, schedule appointments and make onward referrals where appropriate.
In addition, you will be trained as a Stop Smoking Advisor, enabling you to deliver evidence‑based behavioural support, provide nicotine‑replacement guidance, and work directly with clients who wish to quit smoking as part of their wider health‑improvement goals.
What You'll Need
With experience of working in a pressurised frontline service, you’ll have experience of providing a telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you’ll provide clear and concise advice to clients and members of the public and complete all electronic records accurately and in a timely manner. Being highly organised, you’ll be able to work under pressure and deal with customer enquiries until they are completed. With tact and diplomacy, you’ll be able to sensitively deal with customers who may be distressed.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate. Foran illustrative value of your benefits package,take a look at ourbenefits calculator.
Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment’ page.
If you would like a chat before applying, feel free to contact Darshna Ruparelia at darshna.ruparelia@leicester.gov.uk
Interviews / Assessments will take 22nd of June
If you would like a chat before applying, feel free to contact Darshna Ruparelia at darshna.ruparelia@leicester.gov.uk
Interviews / Assessments will take 22nd of June