Hub Operations Manager
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Erewash Health Partnership are looking to recruit an experienced, enthusiastic and motivated individual to join our team as an Operations Manager for our North Hub.
The post holder will work with the practices to facilitate closer working and to ensure the smooth running of new and existing services, as well as monitoring and helping to achieve delivery of key performance targets.
The postholder will work to support services, provided to North Erewash Practices:
Main duties of the job
The key requirements of the role will be to work with the practices to help achieve closer working as well as ensuring the smooth running of services, monitoring and achieving delivery of key performance targets.
The postholder will have responsibility for ensuring PCN-wide clinical services are delivered such as the On Day Service, Mental Health Services, First Contact Practitioner and Enhanced/Extended Access Hours.
The post holder will line manage administrative and clinical staff who are involved in the scheduling clinics and delivering the services.
The postholder will be responsible for responding to any complaints submitted.
A key part of the role is to deliver our vision and objectives, to deliver high quality, reliable and efficient services in a well-organised way supporting freedom to choose, accepting responsibility, and caring for our patients.
To improve quality and access, engage with stakeholders, develop staff and increase our efficiency and processes are key to our future delivery for patients.
Person specification
Personal Qualities
Essential
- Excellent IT Skills
- Excellent communication skills
- Ability to maintain confidentiality
Qualifications
Essential
- Educated to GCSE grade C or above in English and Maths or equivalent
Desirable
- Project Management Qualification, or demonstrable equivalent experience
- Leadership and / or Management Qualification
- Educated to degree level, or equivalent demonstrable experience
Experience
Essential
- Experience of organising and managing teams.
- Experience of workforce planning, forecasting and development.
- Ability to work under pressure and to make decisions.
- Experience of using SystmOne.
Desirable
- Managing clinical and staff rotas
About the employer
Erewash Health Partnership (EHP) was established on 1 April 2018 and is a single GP Partnership comprising of seven constituent practices. EHP employs approximately 240 people who work within the constituent practices and central team, supporting services delivered across Erewash Primary Care Network, a PCN of 11 practices serving over 100,000 patients.
Location: Primarily Littlewick Medical Centre, although the post holder may be required to work at any establishment at any time throughout the duration of their employment, normally within the location of north Erewash.