Human Resources Manager
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We are seeking someone who can provide immediate support to expand our HR capacity, with a strong focus on enhancing the employee experience, strengthening retention, and ensuring high‑quality operational delivery. This role will play a key part in evolving the HR function, including offering guidance and development to the HR Advisor and Apprentice as they progress toward their career goals.
The ideal candidate will bring depth of HR expertise, sound judgement, and the confidence to lead on complex matters, while also advancing key projects that will continue to enhance our people operations.
Key Purpose of the Role
- Provide immediate uplift in HR capability, with a focus on employee relations and operational quality.
- Strengthen HR operations and enhance service delivery.
- Deliver key HR projects, including work relating to the rollout and optimisation of HiBob and other people systems.
- Create bandwidth for the Head of HR to focus on strategic transformation initiatives.
- Support the development of junior HR colleagues through structured mentoring and day-to-day support.
Key Responsibilities
Employee Relations
- Lead complex, sensitive, and high-risk ER cases, ensuring compliant, fair, and commercial outcomes.
Change Management
- Co-lead organisational change programmes—restructures, TUPE, and transformation projects in partnership with the Head of HR.
Workforce Planning
- Partner with service line leaders to forecast and plan medium- and long-term resource needs.
Manager Coaching
- Strengthen people management capability across the firm through coaching, training, and one-to-one support.
Policy & Compliance
- Review, update, and embed HR policies to ensure legal compliance and firmwide consistency.
HR Projects
- Support and deliver projects involving:
- HiBob HRIS enhancements, adoption, and process design,
- Wellbeing and engagement initiatives,
- Inclusion and culture programmes,
People Development & Team Leadership
- Line manage and mentor the HR Advisor and HR Apprentice.
- Provide structured coaching to build capability, confidence, and operational accuracy.
- Oversee performance remediation and drive consistent standards.
Operational Resilience
- Provide coverage across all HR operations, ensuring consistent delivery of onboarding, lifecycle processes, compliance checks, and reporting.
- Strengthen operational controls and reduce error rates.
What Success Looks Like
- Technical Expertise: A clear uplift in ER handling, policy knowledge, and operational standards.
- Resilience & Quality: Reduced errors, improved service levels, and reliable HR coverage.
- Strategic Enablement: Head of HR has increased capacity for transformation work.
- Team Capability Growth: Junior team members demonstrate improved independence and performance.
Candidate Profile
- CIPD Level 7 (or equivalent experience).
- Strong generalist background with proven experience of leading complex ER cases.
- Demonstrable experience of delivering HR projects, ideally including HRIS implementations or enhancements (e.g:-HiBob).
- Confident coach and mentor with experience developing junior team members.
- Strong operational discipline with the ability to influence, prioritise, and multitask effectively.