IBIS Budget City Centre - Night Team Member
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (32.0%).
Occupation Type
Leisure and theme park attendants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Location: 35 Dublin Rd, Belfast BT2 7HE
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The Night Team Member welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.
Hours
Casual hours available.
What We Offer
Location: 35 Dublin Rd, Belfast BT2 7HE
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The Night Team Member welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.
Hours
Casual hours available.
What We Offer
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
Your day to day:
Duties
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
Assist the (Department) Management Team in the following:
- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Notify the Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
What we need from you
- Experience within a customer service role
- Basic level of IT proficiency
- Must have a clear understanding of English
- Minimum of one years' experience of night shift work, preferably in a hotel setting
How do I deliver this?
Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels Sees a “Heartist” In Each Employee — a Master Of The Art Of Hospitality Who Serves Others From The Heart, With Curiosity And Inventiveness And Therefore Always Strive To
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels Sees a “Heartist” In Each Employee — a Master Of The Art Of Hospitality Who Serves Others From The Heart, With Curiosity And Inventiveness And Therefore Always Strive To
- Make guests feel welcome
- Make guests feel heart-warmed
- Make guests feel incredible
- Make guests feel like they belong.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- Experience within a customer service role
- Basic level of IT proficiency
- Must have a clear understanding of English
- Minimum of one years experience of night shift working, preferably in a hotel setting
Closing DateMonday 23rd March, 2026
Contract Typefulltime
Salary£13.12 Hourly