ICC Clinical Delivery Team Manager (S2)
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The Clinical Delivery team are looking for a highly motivated individual with supporting evidence-based knowledge and experience to join our Integrated Contact Centre (ICC). This role will provide support and leadership to a multi-disciplinary team. Applicants will be expected to quickly adapt to current ICC policies, procedures and systems currently in place. A desire to support and lead an expanding workforce through change is essential.
The role will provide 24-hour cover across Clinical Delivery within the NWAS ICC footprint with the expectation for the successful post holder to travel across all ICC sites as required to provide presence and support as needed.
Job description
Please ensure you have read the job description fully before applying for this role.
The selection process will be:
Assessment Centre; Tuesday 30 June 2026
Professional Discussions will take place Friday 03 July 2026
Person specification
Skills / Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities
- Ability to work effectively in a pressurized environment
Qualification and Knowledge
Essential
- Educated to Diploma level in relevant subject; or equivalent level of experience of working at a similar level in this area and willing to work towards CMI level 5 qualification
- Evidence of in-depth knowledge of information and reporting systems, staff management, performance management and change management
- Significant experience in the application of HR processes
Experience
Essential
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services
- Experience of system changes to support practice
- Experience of working in a multi-disciplinary team
- Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable -
About the employer
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.