ICT Manager (Networks & Telephony), Highland
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About the Company: As one of the largest employers in the Highlands, The Highland Council offers a wide variety of rewarding career opportunities that make a real difference, supporting vital public services and helping shape communities across one of Scotland’s most stunning and diverse areas.
About the Role: You will be the Council's technical lead for networks and telephony, managing a team of 3rd line technical staff. You will be a subject matter expert for LAN, WLAN, and Azure\Data Centre networking, providing technical oversight of firewall and WAN infrastructure, as well as telephony. You will have extensive experience in managing a team that is responsible for networks for a large organisation. You will manage the overall provision of service, including the elements carried out in house and those carried out by external suppliers. You will deliver a high quality, efficient and effective service to end users that delivers desired customer service experience and improves customer satisfaction.
Responsibilities:
- Manage a team of 3rd line technical staff.
- Provide technical oversight of firewall and WAN infrastructure.
- Ensure high quality service delivery to end users.
- Oversee in-house and external service provision.
Required Skills:
- Expertise in LAN, WLAN, and Azure\Data Centre networking.
- Strong leadership and team management skills.
Pay range and compensation package: £49,758 - £54,418 per annum
Equal Opportunity Statement: The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity, and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. As a Gold Award holder under the Armed Forces Covenant, we are proud to support the Armed Forces community. We warmly welcome applications from ex Forces personnel, reservists, veterans, and their families. Candidates with an armed forces background, or their families who meet the essential criteria for the role are guaranteed an interview.