iManage Support Technician
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It’s an exciting time to join Fieldfisher in Belfast!
Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We’re building something special here driven by ambition, collaboration, and a commitment to excellence. If you’re looking for a role where you can make an impact and grow with us, now is the perfect time to come on board.
We are seeking an iManage DMS Technician to join our Document Management Systems (DMS) Team. Reporting to the DMS Team Leader, this role will play a key part in ensuring the stability, performance, and continuous improvement of our iManage Document Management System.
Key Responsibilities
- Take ownership of a variety of iManage-related projects, enhancements, and support requests.
- Stay up to date with upcoming iManage features, releases, known issues, and security advisories, ensuring appropriate communication and action.
- Monitor system health, identify performance bottlenecks, and optimise all aspects of the DMS environment.
Skills & Experience Required
SQL – Critical Requirement
- Advanced SQL Server querying skills are essential, ideally with hands-on experience working within iManage database environments.
- This includes writing complex queries for analysis, troubleshooting, performance optimisation, and supporting DMS-related reporting and data integrity activities.
Technical & Professional Skills
- Strong technical expertise in iManage Work (versions 9.x and 10).
- Experience managing third-party relationships and overseeing SLAs.
- Background working in an ITIL-aligned support environment, particularly around change, release, and problem management.
- Proven ability to design, present, and implement improvements to systems and infrastructure.
Person Specification
- A confident communicator who can partner with the business to evolve DMS use cases.
- Able to work both collaboratively and independently across projects of varying complexity.
- Tenacious, methodical, and analytical in troubleshooting.
- Calm under pressure with strong prioritisation skills.
- Proactive, solutions-focused, and committed to delivering excellent customer service.
Who are we looking for?
- We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.
What do we offer?
- You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
- In the office or WFH?
Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.
For accessibility information on our Belfast office, visit: Accessing Fieldfisher Belfast Hub ¦ Fieldfisher
What to do next:
- Click 'Apply Now', complete an online application and upload a CV.
- Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
- Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.
- For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
- We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability. You can contact us at Anita.Magorrian@fieldfisher.com.
We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.