Implementation Consultant

Implementation Consultant

Salary: £55,000 per annum, plus company benefits

Location: Remote from United Kingdom

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Remote

Williams Lea seeks an Implementation Consultant to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Implementation Consultant (IC) is a hybrid business and technical consultant who works closely with clients to implement and optimise solutions. The role focuses on translating marketing and business needs into effective technical solutions, resolving complex issues, and supporting successful delivery.

You will act as a liaison between clients, internal stakeholders and IT teams, assessing existing technologies and recommending appropriate solutions. This role involves managing cross‑functional project teams and leading implementations from initial discovery through to deployment.

Key responsibilities

· Analyse complex business and technical challenges, using strong knowledge of both domains to design integrated, effective solutions.

· Work closely with clients to understand their objectives, identify the most suitable solutions, and design processes that meet their needs.

· Lead client workshops to gather detailed business, marketing and technical requirements, identify risks, and present mitigation options.

· Collaborate with business architects to assess current capabilities and define high‑level requirements.

· Translate business requirements and use cases into clear inputs for designers, including system designs and test plans.

· Support multiple client engagements simultaneously, working effectively with internal and client-facing teams.

· Review and support product, performance and user acceptance testing to ensure solutions meet requirements.

· Present clear, solution‑focused overviews of platform architecture and integration capabilities to both technical and non‑technical audiences.

· Continuously develop technical and business knowledge, contributing ideas for process improvement and better use of tools and resources.

· Mentor junior analysts in requirements gathering techniques and documentation best practice.

· Provide on‑call support where required by client agreements.

· Travel as required.

Experience

• Bachelor’s degree (or equivalent experience) in Marketing, Communications, IT or a related discipline.
• 8+ years’ experience in digital marketing and Salesforce Marketing Cloud, including hands‑on implementation and support.
• At least 3 years’ client‑facing experience, or a strong track record of working with cross‑functional teams and building effective stakeholder relationships.
• Skills and Competencies
• Working knowledge of HTML and SQL.
• Strong problem‑solving skills, with the ability to apply creative and analytical thinking in a collaborative environment.
• Comfortable managing multiple complex and sometimes ambiguous priorities at the same time.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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