Implementation Manager - Secondary Care & Enterprise

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As an Implementation Manager in Secondary Care & Enterprise, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care by onboarding our AI Scribe customers across acute trusts, hospitals & community mental health services.

To give a flavour of what you might be working on, right now we are focused on:

• Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary
• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care
• Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan
  
  

The Unique Challenges You'll Solve

This isn't just about project management and your typical user onboarding. You'll be:

• Pioneering a Scalable Onboarding Journey for Accurx Scribe: Designing and iterating on an improved onboarding path to ensure trusts have a great journey, managing complex, large-scale projects that require senior-level engagement, including C-Suite stakeholders.

Championing Data-Led Process Transformation: Using your data curiosity and acumen to evaluate success, overcome adoption challenges, and identify risks, while also helping the team to adopt AI capabilities to automate tasks and build more efficient, self-serve onboarding processes.

Securing Commercial Success and Time-to-Value: Utilising strong commercial acumen to ensure rapid realisation of value for customers, and strategically managing projects to mitigate the risk of contract churn.

Navigating Complexity and Ambiguity: Operating in a fast-paced environment and managing a variety of projects simultaneously, adapting quickly to continuous change within secondary care to secure time to value and mitigate the risk of contract churn.

Making a High Impact: Playing a crucial role in scaling Accurx Scribe and making a huge impact at a really important time for the team.

What We're Looking For

We need an Implementation Manager who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact:

• Complex Project Leadership: Hands-on project or implementation experience, with a proven ability to manage large-scale, intricate roll-outs across healthcare organisations
• Senior Stakeholder Influence: Expertise in senior stakeholder engagement and management, confidently navigating and influencing C-Suite and Clinical Leads to ensure the overall success of onboarding journeys.
• Commercial Focus & Risk Mitigation: Demonstrated commercial acumen, prioritising time-to-value for customers and proactively identifying and mitigating risks that could lead to low adoption or contract churn.
• Process Design & Optimisation: A track record of designing and iterating on customer onboarding paths and processes, with the goal of improving efficiency and reducing time-to-value.
• Data-Led Decision Making: High data maturity and analytical skill, comfortable using data and qualitative feedback to drive change, evaluate adoption success, and identify opportunities for automation (including AI adoption).

Ambiguity and Agility: The ability to operate effectively in a fast-paced and ambiguous environment, specifically navigating the continuous change prevalent in secondary care

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.
• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.
• Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
• Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
• Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
• Be relentlessly resourceful:.We embrace constraints as they force us to think differently, be creative, and focus.
• Embrace challenge:.We value constructive conflict over harmony, having tough conversations for the best outcome.
  
  

What We Can Offer

We believe in supporting our team to do their best work, and thrive both professionally and personally.

• £50,000 - £70,000 salary + share options
• Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more
• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
• Enhanced parental leave policy
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
• And much more.