Inbound Sales Executive
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The Company
We are a well-established, award-winning company, based in Warrington, offering DNA, drug and alcohol testing services to the legal community, members of the public and companies across the UK and internationally.
We are going through an exciting period of growth and have recently launched some new products, so our team now needs to expand and recruit a Inbound Sales Executive.
This role is offered on a full-time basis.
The Role
Reporting to the Sales Manager you are responsible for:
· Taking inbound calls and responding to online enquiries, understanding customer requirements and presenting appropriately to make a sale.
· Conduct calls in line with company call quality framework.
· Identifying and acting on selling, up-selling and cross-selling opportunities.
· Delivering outstanding customer service.
· Maintaining and developing a rapport with existing and new customers via telephone calls and online.
· Negotiating the terms of an agreement and closing sales.
· Reviewing own sales performance and aiming to meet / exceed company targets and personal KPI's.
· Managing own pipeline of opportunities to close.
· Responding to leads in a timely manner.
· Review the competition and be aware of industry trends.
· Some customer service administration work.
The Person:
· Driven, ambitious, with proven sales experience in telephone sales, in a fast paced environment.
· Outstanding customer focus.
· Accurate keyboard skills and previous experience of Microsoft Office, Word and Excel.
· A self-starter with excellent organisational, communication (verbal and non-verbal) and interpersonal skills.
· Excellent attention to detail.
· A professional telephone manner.
· A target driven dynamic approach.
· Ability to deliver a high level of customer care.
· Ability to work on own initiative and also be an excellent team player.
· Flexible attitude.
· The role is permanent
Benefits:
· Salary from £26,458.00 (dependant on experience) OTE £35K+
· Company pension
· Cycle to work scheme
· Enhanced maternity leave
· Enhanced paternity leave
· Free, on-site parking
· Health & wellbeing programme
· Life insurance
· Enhanced sick pay
· Bereavement leave
· Work location: Hybrid remote in Warrington WA5 8WD
If you are interested in finding out more, please apply to jobs@alphabiolabs.com
Work authorisation:
- United Kingdom (required)