Incident Response Coordinator
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (36.0%).
Occupation Type
Cyber security professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£48,500
(£24.87 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
External Job Description
Incident Response Coordinator
Applying for this role means you have read and understood this advert and any associated documents and links.
This recruitment campaign is to recruit a number of permanent opportunities as well as a to a waitlist.
Grade: Band 2
Salary: c. £38,115 plus 24% shift allowance
Contract Type: TfL - Permanent
Location: Palestra, Southwark – this role is not a Hybrid role.
The closing date for applications is Monday 30 th March @ 23:59hrs.
There are variety of shifts – Including – early shifts (06:30 – 14:30), late shifts (14:00 – 22:00), night shifts (21:30 – 07:00), weekends, and bank holidays. There are some variations in the shift lengths on the roster particularly on weekends (e.g. 08:00 – 20:00).
Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.
Incident Response Coordinator
Applying for this role means you have read and understood this advert and any associated documents and links.
This recruitment campaign is to recruit a number of permanent opportunities as well as a to a waitlist.
Grade: Band 2
Salary: c. £38,115 plus 24% shift allowance
Contract Type: TfL - Permanent
Location: Palestra, Southwark – this role is not a Hybrid role.
The closing date for applications is Monday 30 th March @ 23:59hrs.
There are variety of shifts – Including – early shifts (06:30 – 14:30), late shifts (14:00 – 22:00), night shifts (21:30 – 07:00), weekends, and bank holidays. There are some variations in the shift lengths on the roster particularly on weekends (e.g. 08:00 – 20:00).
Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.
About Us
The Surface Control Centre (SCC) (previously known as the Network Management Control Centre) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.
We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Rotherhithe Tunnel, Blackwall Tunnels, and Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that everyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.
Key Accountabilities
The Surface Control Centre (SCC) (previously known as the Network Management Control Centre) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.
We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Rotherhithe Tunnel, Blackwall Tunnels, and Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that everyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.
Key Accountabilities
- Responsible for oversight management of third party/stakeholder response to emergency incidents in order to resolve issues and safeguard performance and reputation.
- Capable and able to perform the role of Surface Transport Bronze Commander as and when required and to be accountable for all decisions undertaken within such a role.
- As the front line emergency response, manage information including code red emergency radio calls and tunnel alarm triggers, by evaluating and deciding on the right course of action in order to minimise any disruption, immediate or anticipated to the surface transport network
- Advise and deploy mobile Incident Response staff, utilising those identified as available and closest to the incident; acting as a hub to co-ordinate actions and information in any particularly complex or lengthy incident. This information may be electronic, written or verbal.
- Proactively monitor all tunnel and traffic systems and report all issues and faults in a timely manner, liaising with engineering staff and contractors to resolve faults and technical problems.
- Responsible for ensuring data quality and completeness and for the appropriate timely sharing of information through various mechanisms and to various colleagues and stakeholders.
HighVolumeCampaigns@tfl.gov.uk
Skills
Skills, Knowledge & Experience
Skills
Skills, Knowledge & Experience
- Excellent communication skills, with the ability to remain calm and reassure callers in a sympathetic manner and extract the relevant details from them in order to quickly arrange for assistance to be forthcoming (Essential)
- Computer literate with a proven ability to pick up understanding of new information technology systems
- Proven ability to act clearly and decisively in response to real time operational issues (Essential)
- Proven ability to share information with the right people at the right times as part of a larger operation.
- Good geographical understanding of the surface transport network, such as the bus network, Transport for London road network, strategic road network and tunnels (Essential)
- A good understanding of control centre procedures and working practices and the rationale that informs them (Essential)
- Knowledge of safety and emergency arrangements as related to bus, traffic and tunnels
- Demonstrable experience of managing time effectively and of multi-tasking.
- Good decision-making skills and able to act off own initiative.
- Demonstrable experience of working in a team to direction from a shift manager (Essential)
- Experience of remaining calm under pressure and prioritisation of tasks in a pressurised environment
The process consists of 5 stages including in person Assessment Centre.You will need to pass each stage to progress to the next.
We strongly advise that you read about the Incident Response Coordinator Application Process before submitting your application.
Campaign Timetable
The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available please check again the following day. You are encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.
Outcomes
Outcomes for the assessment will be provided 10-14 days after the last assessment event.
Attending An Assessment Event
Should you be successfully shortlisted for an assessment, you will be invited to book a date and time for your interview. You will receive confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Please Ensure
You can download a copy of the Candidate Charter here .
This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.
Reasonable Adjustment Process
Attending An Assessment Event
Should you be successfully shortlisted for an assessment, you will be invited to book a date and time for your interview. You will receive confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Please Ensure
- You have an active email address where correspondence, invitations to assessment events and practice material can be sent
- All your contact details including phone numbers, address and email are updated and current on your application
You can download a copy of the Candidate Charter here .
This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.
Reasonable Adjustment Process
If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.
Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.
Please take the time to read the Disability Charter here .
Confidentiality of the recruitment process.
Please be aware that sharing any details of your assessment process, or internal information with others may result in your offer being withdrawn immediately.
This includes posting or discussing details in online forums, social media groups, or messaging platforms.
Maintaining confidentiality is essential to ensure fairness and compliance throughout the recruitment process.
If you have any questions or need clarification, please contact us directly rather than seeking advice in external groups.
Failure to comply with this requirement will lead to withdrawal without notice.
Notice of Cancellation
Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.
Please take the time to read the Disability Charter here .
Confidentiality of the recruitment process.
Please be aware that sharing any details of your assessment process, or internal information with others may result in your offer being withdrawn immediately.
This includes posting or discussing details in online forums, social media groups, or messaging platforms.
Maintaining confidentiality is essential to ensure fairness and compliance throughout the recruitment process.
If you have any questions or need clarification, please contact us directly rather than seeking advice in external groups.
Failure to comply with this requirement will lead to withdrawal without notice.
Notice of Cancellation
If you need to cancel or re-book your attendance at an assessment centre, you must call or email and give a minimum of two working days’ notice – cancelling via online will not be accepted.
Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.
Appointment to post
Candidates must successfully pass our pre-employment checks such as a Data Barring Service (DBS) check and employment referencing. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.
Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.
Appointment to post
Candidates must successfully pass our pre-employment checks such as a Data Barring Service (DBS) check and employment referencing. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.
- Appointment to post is subject to successful completion of training. Should candidates fail this training their offer of employment will be terminated
- Although you may be successful and offered the role – you may not commence employment in the role or start training immediately. There may be a requirement to delay your start date until you are required.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Training
Appointment to the post is subject to successful completion of a full-time training course which will take a minimum of 6 weeks. Candidates who do not pass the training will have their offer of employment withdrawn.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Training
Appointment to the post is subject to successful completion of a full-time training course which will take a minimum of 6 weeks. Candidates who do not pass the training will have their offer of employment withdrawn.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk
VISA Sponsorship
All offers of employment are subject to satisfactory righttowork checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
All offers of employment are subject to satisfactory righttowork checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
NETWORK MANAGEMENT CONTROL CENTRE
Job
Administration
Position Type
Full Time