- Customer-focused and confident in delivering excellent service to a wide range of audiences
- Digitally capable, with good Microsoft Office skills and the ability to learn new systems quickly
- Organised and proactive, able to independently prioritise tasks and manage varying peaks in demand
- A clear communicator, able to explain processes, share information and handle complex queries with sensitivity
- Experienced in administration and/or customer-facing roles, ideally with experience handling enquiries through different channels
This is a full time (37.0 hours per week), permanent position, and we welcome applications from candidates seeking to job share.
We offer a wide range of benefits and facilities including generous pension contributions, additional leave over the Christmas period and a great staff discount scheme that can be used on hundreds of different goods and service providers.
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Job Description
The University is committed to creating and maintaining an inclusive environment for all staff regardless of age, disability, family or caring responsibilities, gender identity, marital status, pregnancy or maternity, race, religion or belief (including non-belief), sex and sexual orientation. We embrace equality and diversity in our working, learning, research and teaching environment and are committed to maintaining a supportive and inclusive community. We particularly encourage applicants from Minority Ethnic backgrounds because the University is under-represented by Minority Ethnic staff.
For the vast majority of our roles we operate an agile working system, with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.
Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.
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