Information Technology Support Analyst

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com

At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you.

Join our team as an IT Service Desk Analyst and become the friendly, first point of contact for colleagues who need help with their technology.

In this role, you will be the person everyone relies on when they need support, whether that is through email, phone or a walk‑up conversation. You will diagnose issues, resolve requests and make sure every colleague receives a smooth, supportive experience.

You will play a key part in the day to day running of our IT operations, ensuring service levels are met, working with IT Procurement and keeping everything moving behind the scenes. By following the Tech Incident Management Process, you will categorise and triage requests accurately, communicate clearly with colleagues and escalate major incidents when needed.

If you enjoy helping people, solving problems and being at the centre of making technology work seamlessly across the organisation, this role offers the perfect opportunity to make a real impact.

Here’s a taste of what you will be doing as an IT Service Desk Analyst at Nottingham Building Society:

• First‑Line Support & Issue Resolution – Act as the first point of contact for colleagues, handling incidents and requests received via email, phone, Teams messages and walk‑ups.
• Ticket Management & Logging – Record all interactions in the ITSM tool, ensuring accurate categorisation, triage and timely updates throughout the incident lifecycle.
• Operational Support & Service Management – Assist with daily IT operations, maintain service levels and support administrative activities including engagement with IT Procurement.
• Technical Troubleshooting & Fix Delivery – Diagnose and resolve hardware and software issues, perform installations and upgrades, and validate licensing and costs with Procurement.
• User Communication & Experience –

About you:

• Core IT Support Knowledge – Understanding of first line IT support, including end‑user hardware, mobile devices and basic application support.
• Microsoft & Device Skills – Familiarity with Office 365, Microsoft Office, Active Directory and end‑user device management (preferred but not essential).
• Customer Service Mindset – Strong service focus with the ability to support colleagues professionally and build positive working relationships.

Reward & Benefits:

• Competitive Package: Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays.
• Health & Wellbeing

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.