Information Technology Support Specialist
UK Visa Sponsorship Analytics
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
- Scope:
- Provide onsite services to Wipro customer in site specific management model.
- Transition services from the existing incumbent / employees and document the System maintenance and technical document(SMTD) and Execution Process Document (EPD).
- Continued upkeep of the documentation.
- Continuous service to the designated customer site users after transition completion with service scope and frequency tailored to site specific requirements.
- Detail of Services:
- The service provider will ensure that the technician working at customer site are having work permit and Identity to perform the role.
- The service provide will be responsible to ensure technician is having clean background free of crime, theft, drugs.
- The service provider will be accountable of ensuring that technician is reaching site in time and delay, absenteeism and misconduct are completely avoided wherever possible.
- The technician must be professional in attitude and attire and courteous with end users.
- Technician must be business proficient with local language and English and must not need any translation support .
- Technician and backup technician will be finalised with the customer; where possible every month same technician will be assigned the site and during planned absence the backup technician will be assigned.
- Onsite technician will pick up for the location all the tickets logged in fresh Service or other ITSM tool from specific resolver group needing onsite intervention.
- Technician will log opening / closure status in ITSM.
- The onsite appointment will be aligned by customer looking at new joiner / leaver activity.
- Technician will provide necessary onsite support.
- During onsite visit, the technician will perform routine check, health check, upkeep tasks such as rebooting wireless access points, router resets etc.