Information Technology Technician
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The Role – IT Technician
Are you ready to take your IT career to the next level?
Shropdoc is looking for a proactive and people-focused IT Technician to help keep our essential healthcare services running smoothly. This is a varied, hands-on role where you will play a key part in supporting the organisation’s digital systems and infrastructure. You will provide technical support across Microsoft 365, Intune, SharePoint, clinical systems, VoIP telephony and our wider IT environment. From resolving day-to-day support requests to contributing to cyber security, system administration and project work, no two days are the same.
The role is primarily based at Shropdoc’s Head Office in Shrewsbury during office hours, but you will be expected to meet the demands of services in operation at multiple sites which operate 24 hours a day, seven days per week, so occasional out-of-hours, site visits and remote support work will be involved.
About You
You will be a highly organised, flexible, and reliable individual who is committed to delivering excellent service.
We are looking for someone who:
- has experience providing 2nd line IT support and is confident troubleshooting Windows systems, devices and cloud platforms.
- has skills in, or is keen to develop expertise across, Microsoft 365, Active Directory/Entra, Intune, networking and telephony.
- is a clear communicator who remains calm under pressure and enjoys solving problems.
- is organised, customer-focused and adaptable, with the flexibility to support occasional out-of-hours work when required.
If you are technically capable, enthusiastic and looking for a role where your work directly supports vital patient care services, we would love to hear from you.
About Us
Shropdoc is a not-for-profit, provider-led organisation delivering urgent primary care services. Our core services include Powys Out of Hours (OOH) GP care, urgent care triage, home visiting, face-to-face clinical services, Care Co-ordination Services and Oncology Helpline. We work collaboratively with NHS partners and other health and care organisations to ensure patients receive safe, responsive, and high-quality care when their usual GP practice is closed or when urgent support is needed.
Our mission is simple: to keep the patient at the heart of all that we do. We are committed to excellence in patient care, accessibility, and safety, while fostering a working environment built on integrity, kindness, and collaboration. Our values - Community, Quality, Kindness, Integrity, and Development - guide everything we do and underpin our commitment to supporting and developing our staff.
What We Offer
- Supportive team: Regular one-to-ones and collaborative meetings. In a supportive and inclusive working environment, where teamwork, respect, and development are valued.
- Career development: Full training and professional development opportunities
- Work-life balance: Flexible hours discussed with the successful candidate
- Competitive benefits:
- NHS Pension
- Enhanced holidays (25 days, rising to 27 with service)
- Occupational sick pay and family friendly policies
- Cycle to Work Scheme
- Employee Assistance Program (Paycare)
- A supportive and inclusive working environment, where teamwork, respect, and development are valued.
How to Apply
If you are looking for a rewarding job opportunity, we want to hear from you!
Please visit our website to complete an application form via Credentially (www.jobs.shropdoc.org.uk).
At Shropdoc, we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role.
Closing Date: 23rd March 2026
Please note that the shortlisting of candidates will take place throughout the duration of advert being live. Shropdoc reserves the right to close the advert early if the successful candidate is selected.
Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service.
In line with our commitment under the Armed Forces Covenant, we guarantee an interview to applicants from the Armed Forces community who meet all of the essential criteria set out in the person specification.