Infrastructure Engineer

Vacancy title

Infrastructure Engineer

Closing date

29/04/2026, 16:00

Advertising basis

Permanent

Actual starting salary

£37,111

Salary range or pay band

HEO £37,111 to £45,378

Allowances

Yes

Allowance

Other

Allowance

Welsh Government has introduced a DDaT Allowance for posts categorised as Group 1. This post has been categorised as a Group 1 post and is therefore eligible for the allowance. Upon appointment, the post-holder will be eligible for the ‘Developing’ proficiency level of Welsh Government’s DDaT Allowance which will be £2,100 for HEO Further information will be provided upon appointment.

Work pattern

Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group

Local Govt, Housing, Climate Change and Rural Affairs

Directorate

Rural Affairs

Branch

RPW IT

Location (s)

Cardiff

Main office base

Cathays, Cardiff

Purpose of post

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack .

Team/Division Overview:

As a member of a team consisting of 1 Senior Infrastructure Engineer, 2 Infrastructure Engineers and 1 Associate Infrastructure Engineer, the Infrastructure Engineer will help support the administration of a critical line of business suite of applications hosted on a cloud only estate. You will work closely with the Senior Infrastructure Engineer, WG Central IT teams and software support engineers to deploy and support cloud infrastructure services that underpin all RPW internal user services and external facing RPW Online services to the public.

Job Role

This post is mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Working Directly To The Senior Infrastructure Engineer, The Infrastructure Engineer Supports And Maintains Azure Cloud And Office 365 Infrastructure Solutions And Services As Directed And According To Chief Architect And Service Owner To Departmental Policy. The Infrastructure Engineer Will:

• ensure services are delivered and used as required
• work with and support third parties to provide infrastructure services
  
  

The Infrastructure Engineer is primarily responsible for the deployment, technical design analysis, maintenance and troubleshooting of cloud IT infrastructure to support mission critical business processes for the Division. You will provide technical support and assistance to infrastructure and transformation projects, focussing on excellent prioritisation, responsiveness and customer service.

We Are Looking For People Who Are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support and develop others when needed
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.
  
  

The Infrastructure Engineer is primarily responsible for the deployment, technical design analysis, maintenance and troubleshooting of cloud IT infrastructure to support mission critical business processes for the Division. You will provide technical support and assistance to infrastructure and transformation projects, focussing on excellent prioritisation, responsiveness and customer service.

We Are Looking For People Who Are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support and develop others when needed

Organised and have good planning skills to ensure the timely delivery of high-quality outputs.

Experienced in communicating with a wide range of people using different communication methods.

Key tasks

The Desirable Candidate Will Be Able To Demonstrate a Working Level Of Experience Of IT Infrastructure Concepts And Support Of Mission Critical Enterprise IT Systems Utilising Skills And Technologies Such As:

• Azure Cloud IaaS Services
• ESRI Enterprise Mapping Software
• Powershell scripting and automation
• Azure Cloud PaaS & SaaS services and setup
• MABS Backup systems
• Citrix & AVD Desktop Management
• Office 365 Admin Centre
• Microsoft B2B & B2C
• Microsoft Entra ID management
• MS Intune management
• Azure Sentinel setup and monitoring
• Avanti Patching tools
• System Centre Tools
• SQL Scripting
• Microsoft Azure networking
• Awareness of Microsoft .Net Runtimes
• Atlassian Product suite
  
  

Your Main Day To Day Responsibilities Will Include:

• Administration, maintenance, and troubleshooting of Azure public cloud-hosted components and systems, covering Infrastructure as a Service, Platform as a Service and Software as a service.
• Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practise, modern standards, and product lifecycles
• Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services
• Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable
• Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service

Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service

Analyse patterns and identify trends in support requests to resolve systematic problems in systems, processes and services

Manage, document, and implement changes in accordance with Change Management processes as required

Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team as well as implement new standards such as Secure by Design

Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures

Ensure that major or urgent incidents (P1) are escalated via the service desk and communicated to stakeholders, working with other teams and third parties as necessary to facilitate resolution and recovery.

Work with other IT teams to ensure a smooth service transition of new systems into actively supported services

Perform system maintenance, security patching, handle security incidents and production go-live activities, may involve working outside of normal service window hours.

Future opportunities as the team size grows to manage staff and their development

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Other vacancy related information

These posts attract an allowance. Successful candidates will receive the ‘Developing’ proficiency level of the DDaT allowance upon appointment. Digital Data and Technology (DDaT) allowances: guidance for external candidates DDaT Allowance Guidance . Following successful completion of probation, the new employee will be eligible to opt-in to the assessment process for ‘Proficient’ or ‘Accomplished’ proficiency level of allowance at the next assessment cycle.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience and knowledge of ESRI Mapping Suite. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

DDaT Technical Assessment

Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you five days before your interview.

Technical skill(s) to be assessed as part of the technical scenario:

• IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include compute, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Technical Understanding. You can understand the core technical concepts related to the role, and apply them with guidance
  
  

These posts attract an allowance. Successful candidates will receive the ‘Developing’ proficiency level of the DDaT allowance upon appointment. Digital Data and Technology (DDaT) allowances: guidance for external candidates DDaT Allowance Guidance . Following successful completion of probation, the new employee will be eligible to opt-in to the assessment process for ‘Proficient’ or ‘Accomplished’ proficiency level of allowance at the next assessment cycle.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience and knowledge of ESRI Mapping Suite. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

DDaT Technical Assessment

Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you five

days before your interview.

Technical skill(s) to be assessed as part of the technical scenario:

• IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include compute, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Technical Understanding. You can understand the core technical concepts related to the role, and apply them with guidance
  
  

Vetting level

SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years

Number of posts

2

Contact point for further information regarding the post

RPW.DivisionalReturns@gov.wales

Welsh language requirements

3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

Understanding by reading

0 - No skills

Speaking and being understood

0 - No skills

Understanding by listening

0 - No skills

Writing and being understood

0 - No skills

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

Behaviour 1:

The selection process and stages are:

Managing a Quality Service

Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money.

Evidence to provide

Experience questions

Experience 1:

Experience and knowledge of ESRI Enterprise Mapping Suite.

Experience 2:

Experience and knowledge of Office 365 Admin Centre

Experience 3:

Experience and knowledge of Azure Iaas Services

Technical 1:

• IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include compute, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
  
  

Technical 2:

Technical Understanding. You can understand the core technical concepts related to the role, and apply them with guidance

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)
  
  

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales . Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.

How To Apply

All applications for this vacancy must be made using our online application system.

Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.

Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.

If you have an impairment which prevents you from applying online, please email our recruitment team. You can:

• request an application pack in an alternative format

request a recruitment adjustment to help you submit your application

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here .

For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.

Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.

Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here .

For TS to G6 recruitment schemes:

When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.