Intelligence Analyst Team Leader

Croydon

Job Summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Rule keepers - begin your compliance journey

The Fraud Investigation Service (FIS) is responsible for dealing with cases of serious fraud and bespoke tax avoidance by way of civil and criminal investigations. These cases are the most challenging complex cross tax interventions that HMRC undertakes. FIS consists of approximately 4,500 professionals including a range with specialist skills such as Intelligence Analysis, forensic accountancy and cybercrime investigation.

FIS provides HMRC with an effective investigation arm to enforce the Department’s compliance policies. This enables the Department to deliver against our strategic responsibilities across all the taxes and duties HMRC administers. Our work includes tackling complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other attacks on the tax system.

FIS deploy the full range of powers and approaches to protect funding for UK public services, from surveillance and undercover operations to communications interception and cyber ops; investigating the most harmful tax cheats and ensuring nobody is beyond our reach. This plays an important part in building trust in the compliant majority and reinforces the Department’s fair and even-handed approach.

Fraud Investigation Analysis (FIA) is the Operational Analysis arm of the Fraud Investigation Service. Our Intelligence Analysts work closely with FIS investigators and help them understand information collected as part of their investigations. Analysts can work with data extracted from HMRC systems, seized digital devices such as computers, phones or tablets, from Communications Service Providers or banks, or information generated by investigators, for example, intelligence or surveillance logs.

Job Description

Our Intelligence Analyst Team Leaders are technical specialists responsible for leading regional teams of Intelligence Analysts. The successful applicant will lead the FIA Croydon team to support investigators in the Croydon Regional Centre, as well as in Reading and Portsmouth.

In this role, you will provide strategic direction and oversee team performance to ensure high-quality customer service and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You will be responsible for motivating the team and managing individual performance, attendance, and conduct, while ensuring that your team of Intelligence Analysts are equipped with the tools and knowledge required to excel in their roles.

You will play a key role in building and maintaining a the customer base, taking accountability for identifying suitable casework and coordinating workload allocation within the team.

Using the Intelligence Analysis Training, you will be expected to influence and assure the production of a range of innovative and complex analytical products to support casework effectively.

As a member of the Leadership Team, you will also contribute to driving continuous improvement across FIA and lead projects aligned with FIA’s strategic business priorities.

Please note that occasional travel and overnight stays will be required.

Job Duties:

In your role as Intelligence Analyst Team Leader, you will;

• Manage and lead a team of up to seven Higher Officer Intelligence Analysts.
• Maintain a customer base in the Croydon, Portsmouth and Reading regions and source appropriate casework.
• Co-ordinate and prioritise case work against competing resource demands, both locally and nationally.
• Be accountable for the timely delivery of analytical products produced by your team to support Civil and Criminal investigations.
• Ensure that appropriate analytical techniques are used in the production of your team's analysis.
• Manage and assure the quality outputs of your Intelligence Analysts.
• Work with assigned mentors to guide new analysts through their initial training (Practical Trial Period) and ensure they meet the required standards to pass their probation and practical assessments.
• Encourage and seek development opportunities for you and your team members, acting as a tutor, coach or mentor when needed.
• Manage the performance, attendance, and conduct of your team members.
• Actively contribute to the range of activities within FIA's Senior Leadership Team to drive continuous improvement.
  
  

You will be comfortable using a range of communication methods, engaging effectively with colleagues from across the team and wider business to deliver agreed objectives to help progress fraud investigations.

You'll be fully committed to supporting change and development through a culture of continuous improvement, sharing good practice, and addressing gaps in personal and team capability as appropriate.

Our Intelligence Analyst Team Leaders are technical specialists responsible for leading regional teams of Intelligence Analysts. The successful applicant will lead the FIA Croydon team to support investigators in the Croydon Regional Centre, as well as in Reading and Portsmouth.

In this role, you will provide strategic direction and oversee team performance to ensure high-quality customer service and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You will be responsible for motivating the team and managing individual performance, attendance, and conduct, while ensuring that your team of Intelligence Analysts are equipped with the tools and knowledge required to excel in their roles.

You will play a key role in building and maintaining a the customer base, taking accountability for identifying suitable casework and coordinating workload allocation within the team.

Using the Intelligence Analysis Training, you will be expected to influence and assure the production of a range of innovative and complex analytical products to support casework effectively.

As a member of the Leadership Team, you will also contribute to driving continuous improvement across FIA and lead projects aligned with FIA’s strategic business priorities.

Please note that occasional travel and overnight stays will be required.

Job Duties:

In your role as Intelligence Analyst Team Leader, you will;

• Manage and lead a team of up to seven Higher Officer Intelligence Analysts.
• Maintain a customer base in the Croydon, Portsmouth and Reading regions and source appropriate casework.
• Co-ordinate and prioritise case work against competing resource demands, both locally and nationally.
• Be accountable for the timely delivery of analytical products produced by your team to support Civil and Criminal investigations.
• Ensure that appropriate analytical techniques are used in the production of your team's analysis.
• Manage and assure the quality outputs of your Intelligence Analysts.
• Work with assigned mentors to guide new analysts through their initial training (Practical Trial Period) and ensure they meet the required standards to pass their probation and practical assessments.
• Encourage and seek development opportunities for you and your team members, acting as a tutor, coach or mentor when needed.
• Manage the performance, attendance, and conduct of your team members.
• Actively contribute to the range of activities within FIA's Senior Leadership Team to drive continuous improvement.
  
  

You will be comfortable using a range of communication methods, engaging effectively with colleagues from across the team and wider business to deliver agreed objectives to help progress fraud investigations.

You'll be fully committed to supporting change and development through a culture of continuous improvement, sharing good practice, and addressing gaps in personal and team capability as appropriate.

Person specification

Possess the ability to learn, motivate, and develop a successful team.

Experience of developing capability in yourself and colleagues.

Experience Of Driving Improvements Through Others.

Proven ability to contribute to or lead initiatives intended to improve process, efficiency or analytical capability.

Ability to influence and communicate effectively with confidence and professionalism, adapting style to audience.

Building strong working relationship with different stakeholders.

Critical thinker with strong-problem solving abilities.

Ability to form balanced, evidence-based judgements without jumping to conclusions.

Detail-focused, ensuring accuracy and professional integrity.

Proactiveness to take ownership of workload and driving progress.

Organised, reliable and able to manage multiple priorities at once.

Resilient and adaptable, able to remain effective when working with uncertainty or shifting priorities.

Ability to maintain appropriate professional standards when handling sensitive information.

Applicants must

have: completed HMRC’s Intelligence Analysis Professional Trial Period; Or possess an analysis qualification recognised by Professional Head of Intelligence Analysis (PHIA) or the College of Policing’s Intelligence Professionalisation Programme (IPP) - such as GIAT, NAP; OR hold an equivalent qualification; OR be willing to undertake training if not already qualified.

Essential Criteria:

• Experience managing/leading a team or others in an intelligence environment. This may include in a counter fraud, serious organised crime, national security, cyber threat, financial crime, law enforcement, or similar field.
• Experience working in an analytical role within an intelligence environment or working with closely with analysts.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Developing Self and Others
• Managing a Quality Service
  
  

Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV, to include your Job History and skills/experience, with a short description of your jobs/roles, duties and any key achievements. Please use no more than 200-words per role. Your CV will be scored against the Person Specification and Essential Criteria.

A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, referring to the Person Specification and the Essential Criteria.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked to give an Experience-based presentation, of up to 5 minutes, which will be followed by questions. The subject of this presentation will be shared in advance of interview.

You will also be asked Behaviour-based questions (Leadership, Developing Self and Others, Managing a Quality Service), and Strength-based questions to explore what you enjoy and your motivations relevant to the role.

This Is An Example Of a Strengths-based Question

:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link (Microsoft Teams).

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account:

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
  
  

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or

otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Nick Bass
• Email : nick.bass@hmrc.gov.uk
• Telephone : 03000542954
  
  

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.