Interim Head of Resident Services
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Interim Head of Resident Services (12‑Week Contract | Manchester | Immediate Start)
Day rate: £TBC
NSCG are working with a client to appoint an experienced Head of Resident Services to oversee resident services across a five‑region portfolio within the Manchester area.
This interim role sits at the centre of operational delivery, leading Senior and Resident Service Managers to ensure services are delivered consistently, compliantly and with residents at the heart of the operation.
The role will play a key part in the mobilisation of new developments, strengthening end‑to‑end processes across lettings, maintenance and resident services, and ensuring the organisation is fully equipped to meet evolving regulatory requirements, including the Renters’ Rights Act.
Key Responsibilities:
◾ Lead and manage Senior and Resident Service Managers across five regions
◾ Drive reduced key‑to‑key times by strengthening coordination across lettings and maintenance
◾ Ensure property inspections are completed in line with required standards and timescales
◾ Ensure viewings are conducted promptly to support effective lettings performance
◾ Support the mobilisation of new developments within a live operational environment
◾ Ensure resident services are fully compliant with current and emerging regulatory requirements
◾ Oversee the effective management, response and resolution of complaints
◾ Ensure issues are escalated appropriately and managed through to resolution
Candidate Profile:
◾ Proven experience leading resident or residential service teams across multi‑region portfolios
◾ Strong commercial property, build‑to‑rent or residential management background
◾ Confident driving service standards, performance and accountability at pace
◾ Calm, decisive leadership style with experience managing complaints and escalation
◾ Available to commit to a 12‑week interim assignment
This is an opportunity to make a visible, hands‑on impact within a growing portfolio, balancing pace with quality and operational delivery with senior leadership.
If you would like to discuss this opportunity, please send your latest CV to achalmers@nscg.com along with your availability for an initial confidential conversation.
Recommendations are also welcome and will be handled confidentially.