Interim Operational Transformation Director
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Interim Operational Transformation Director (6 Month+)
NSCG are recruiting for an Operational Transformation Director to lead rapid modernisation across a large insurance business.
You will drive the shift from manual, paper-based processes to a digital, data-led operating model, delivering measurable improvements in efficiency, productivity and customer outcomes.
Key responsibilities:
- Lead a rapid operational diagnostic
- Deliver a focused transformation roadmap
- Digitise and streamline processes
- Improve performance, planning and governance
- Implement KPIs, insight and operational controls
- Engage senior leaders and frontline teams as a visible change leader
Key deliverables:
- Immediate efficiency and productivity gains
- Increased digital adoption
- Stronger governance and KPI framework
- A clear future-state operating model
Your background
- Proven leader of large-scale operational transformation
- Track record of delivering analogue to digital change
- Experience in insurance essential