Contract type: Fixed Term Contract (12 months)
Location: Hatfield (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Lead
Application closing date: 28th August 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re
Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket
ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
This is a critical role within the commercial team, and a clear path to a commercial leadership role. The role is responsible for ensuring that Ocado Retail achieves the correct value proposition in order to meet our growth ambitions and commercial targets. This combines the delivery of both long-term strategic initiatives and tactical activity.
What You’ll Do
Price and promotions management:
- Developing processes and frameworks to ensure governance of price and promotional decision making throughout the commercial function, maintaining a customer-first approach alongside maximising commercial outcomes.
- Keeping abreast of market conditions and competitor activity that may impact the strength of Ocado Retail’s proposition – being an expert and ambassador of data-led grocery pricing and promotions optimisation.
- Monitoring and analysing performance of pricing strategies, fostering an environment of learning, continuous listening and actioning insight.
Implementation of our value strategy:
- Structuring, developing and driving the cross-functional implementation of critical commercial pricing and promotions projects.
- Guiding value investments to deliver optimal outcomes for customers via pricing and promotional activity.
- Being a leading contributor to the future roadmap and value strategy for Ocado Retail, analysing and making recommendations to Senior Leadership and Board of Directors.
Leadership:
- Leadership and mentorship of a multidisciplinary team of 5, setting team objectives to deliver against KPIs and responsibility for optimisation and prioritisation.
- Building and maintaining close working relationships with stakeholders and peers across Ocado Retail and proactively identifying and solving intra-departmental issues.
Who You Are
- Experience in commercial leadership, buying, management consulting or retail strategy roles. Experience of pricing and promotions is an advantage.
- Proven experience leading projects, taking ownership and delivering strong customer and commercial outcomes.
- Strong problem-solving skills and a track record of structuring and analysing complex problems.
- A champion of data-led approaches, comfortable with analytics and able to drive data projects and modelling.
- Ability to spot commercial opportunities whilst driving customer outcomes.
- Comfortable leading teams through change and operating in a fast-paced and dynamic environment.
- Experience managing multiple stakeholders across several functions and seniority levels with the ability to influence at all levels and build strong trusted relationships.
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
