Internal Communications Manager

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. This role follows our hybrid working policy, requiring a minimum of 20% office attendance (typically one day per week).

Job summary

Are you passionate about internal communication and employee engagement?

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, working towards Net Zero while protecting energy consumers, especially vulnerable people.

We’re looking for three Internal Communications Managers to strengthen how colleagues connect, engage and contribute across the organisation. These 12-month, fixed-term opportunities will play an essential role in supporting our delivery of change, strategy, and day-to-day business. You’ll work to deliver internal communications in a way that is engaging, accessible and aligned with corporate priorities, supporting our colleagues to feel informed, valued, and connected with our purpose.

As an Internal Communications Manager, you’ll work closely with stakeholders across Ofgem, building relationships to understand different team’s objectives, challenges and projects. Leveraging your communication skills and creativity, you will develop and execute tailored internal communication plans that engage colleagues, including those supporting significant organisational change.

Job description

You’ll bring excellent communications and relationship building skills to the role, a highly organised approach, and the confidence to act as a trusted advisor to teams and senior staff. Experience managing intranet or digital channels, alongside a proactive and collaborative mindset, will be essential. You can expect to work on organisation-wide change initiatives, targeted communication plans, staff updates and town halls, and process development, with every day bringing new challenges.

Internal Communications at Ofgem is a close-knit, high performing, and collegial team with a supportive and friendly culture. You’ll benefit from flexible, hybrid working, and from Ofgem’s strong commitment to inclusion and wellbeing. You’ll build expertise in change communications and business partnering, in an organisation that is changing to better deliver its mission.

We have an essential role in ensuring our people are informed, engaged and equipped to deliver for consumers during a period of significant change. Join us, and help shape how we connect colleagues across Ofgem.

Person specification

Essential:

• Excellent written and verbal communication skills, with the ability to produce clear, engaging content for different audiences and channels. (LEAD)
• Experience developing and delivering internal communication plans that support organisational priorities. (LEAD)
• Ability to create and manage high‑quality online content for the intranet and internal channels, ensuring accuracy and alignment with corporate standards.
• Strong stakeholder management skills, including supporting senior leaders and advising teams in a business‑partnering capacity.
• Experience delivering internal communications or employee engagement activity, including organising or supporting internal events, within a complex organisation.

Desirable:

• Experience managing SharePoint for internal communications, including first‑line support for employee queries.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.