International Product Services Manager
CompanyRoyal Mail
Location
Leigh Woods, England, United Kingdom
Employment TypeFull-time
Posted At4/14/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation TypeIT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Job reference 336884
International Product Services Manager - MS2 , MS200
From £47,322, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent , Full time
National role with the expectation to attend our Farringdon office 1 day per week
About The Role
Reporting to the Head of International Products, you will support Product Managers and Senior Product Managers by owning live service matters for international products. Acting as a central point of coordination, you will manage performance issues, escalations and communications, while using insight and feedback to drive continuous product and service improvement.
This role suits someone who enjoys problem‑solving, working cross‑functionally, analysing data and taking ownership in a fast‑paced commercial environment.
Key Responsibilities
You are commercially aware, analytical and customer‑focused. You enjoy working with data, building strong relationships across teams, and taking ownership of issues through to resolution. You are confident working in a complex stakeholder environment and comfortable dealing with senior‑level escalations.
What You’ll Bring
International Product Services Manager - MS2 , MS200
From £47,322, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent , Full time
National role with the expectation to attend our Farringdon office 1 day per week
About The Role
Reporting to the Head of International Products, you will support Product Managers and Senior Product Managers by owning live service matters for international products. Acting as a central point of coordination, you will manage performance issues, escalations and communications, while using insight and feedback to drive continuous product and service improvement.
This role suits someone who enjoys problem‑solving, working cross‑functionally, analysing data and taking ownership in a fast‑paced commercial environment.
Key Responsibilities
- Own live service performance for international products, identifying trends, root causes and improvement actions.
- Act as the primary point of contact for Sales, Customer Experience and Finance queries and escalations, including CEO and Chairman complaints.
- Produce clear performance reporting, insight packs and briefing materials using data from multiple sources.
- Create, maintain and publish accurate product collateral, website content and pricing-related communications, supporting Pricing and Marketing activity.
- Gather feedback from regional teams and customers to inform continuous product, service and proposition improvements.
- Ensure internal and external stakeholders are kept informed through effective incident bulletins, service messages and well‑equipped sales and support teams.
You are commercially aware, analytical and customer‑focused. You enjoy working with data, building strong relationships across teams, and taking ownership of issues through to resolution. You are confident working in a complex stakeholder environment and comfortable dealing with senior‑level escalations.
What You’ll Bring
- Experience working in product management or a commercial environment such as pricing, customer experience or service management.
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to permanent employees
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 5th May.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to t
he Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 21st April. Please note, this advert may close early if the appropriate number of applications has been reached.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 21st April. Please note, this advert may close early if the appropriate number of applications has been reached.