IT Administrator

The ICT Department are seeking a friendly and enthusiastic IT administrator with good customer service skills and an excellent telephone manner. This role will be responsible for the administration requirements within the IT team and will include some Service Desk support.

The Post Holder Must Have

Excellent verbal and written communication skills

Experience of using ordering systems, such as e-requisitioning/Cardea

A high standard of computer literacy on software packages especially Excel, Word and information systems

Administration experience

A clean driving licence and the use of a car

Knowledge of using an IT Service Desk system

You will need to be able to liaise with all grades of staff throughout the Trust and must be able to work as part of a team and on your own initiative.

Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.

Tasks Will Include

The ordering of all supported IT equipment for around the Trust

Maintaining the Trust Asset Register.

Dealing with all DOA Warrantee repairs and returns.

Leaver Process (accounts/Devices)

Covering the ICT Service desk when required

For Further Details Please See The Full Job Description.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, childrens centres, schools and peoples homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Marys Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our Purpose Is To Improve Lives By Providing The Best Possible Care To Our Patients And Their Families. This Is Strengthened By Our New Values

Were Kind

Were Fair

We Listen

We Care

Key Tasks

and Responsibilities

Provide central procurement of all supported IT equipment throughout the Trust

Create and maintain excellent relationships with external suppliers to negotiate the best deal for the Trust

Obtaining quotes for IT equipment, ensuring that standing financial instructions are followed

Manage and document ordering process to ensure equipment supplied is as ordered and to keep users and the Service desk system up to date

Provide advice and guidance on the procurement of non standard IT equipment, software and other specialized requirements

Ensure correct financial coding is applied

Authorising IT Equipment via the trusts ordering system Cardea

Creating Servicedesk calls for delivery and installation of any ordered IT equipment

Advising managers and users in the specification of equipment to match users requirements

Deal with all levels of staff Trust wide to determine their needs and match the procurement to these needs

Maintain Trust IT purchasing standards

Management of stock delivery and control

The moving and handling of bulky or heavy loads is common, up to 30kg

The day to day updates to the asset Register

Making sure that all Assets are recorded and updated on the Asset register

Making sure that all Assets that go out are labelled and recorded

Responsible for making sure that any old equipment that is returned by Technical support office

rs is disposed or repaired accordingly

This will mean carrying out regular audits of equipment around the Trust. This will include going out to all trust locations

To provide extra help to the Technical Support Officers in calling back users and dealing with simple quick fixes. This will be calls which have been first outlined by Technical support officers as the fix is known

ICT Service desk cover for hardware and software

Answering ICT Service Desk Phones as required and responding to users by deciding on relevant method of help negotiate and agree call priorities

Transferring calls to the appropriate teams

Logging all jobs on Novell Servicedesk system to First line support guidelines and give the user Job Reference

Deal with first line calls in regards to user password changes and access to RiO

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