IT Apprentice

Join Ferrovial: Where Innovation Meets Opportunity

Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.

Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.

Why Ferrovial?

• Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference.
• Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued.
• Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation.
• Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
• Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health.

Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency.

Job Description:

Information Communication Technician Apprentice

Location: Chiswick, London. Travelling to other offices for on-site support may be required.

Job Purpose

The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.

You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.

Key Responsibilities

• Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
• Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
• Build, configure, maintain, and recycle IT devices
• Prepare and deploy equipment for onboarding new users
• Deliver training and support to new users to ensure they understand company systems and policies
• Provide audio-visual support at Chiswick Head Office
• Carry out software and driver updates
• Perform hardware maintenance and basic repairs
• Assist with delivery of IT projects
• Maintain stock levels and update the stock/asset database
• Support project IT teams as required
  
  

Skills And Experience

• Pro-active
• Strong attention to detail with a logical approach to problem solving
• Ability to deliver clear and confident communication to both technical and non-technical users

Team player

Resilient and flexible when handling changing priorities

Motivated to learn and develop a career in IT

Experience in an IT or technical support environmental is desirable

Good working knowledge of general IT Systems (Android, Windows, Apple)

Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties.

Qualifications:

5 GCSEs grade 4-9, including Maths and English and 3 A Levels or BTEC Level 3

Apprenticeship Standard: Information communications technician Level 3 + CompTIA A certification included

Duration: 18 months Apprenticeship Programme + End Point Assessment

Hours: 40.5 per week (Monday to Thursday 9am to 6pm; Friday 9am to 4pm). Four days delivering in the office and 1 day studying from home or training at the providers facility.

Applicant CVs will be reviewed by Ferrovial Construction and JUST IT Apprenticeship provider.

Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here!

Ferrovial is an equal opportunity employer.  We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws.

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