IT Field Engineer (Exeter area)
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Focus Group | Home Based (Exeter) | Up to £35,000 + Van + Overtime & On-Call Allowances
If you're the kind of engineer who gets bored sitting at a desk — this one's for you.
Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.
The Role
Based from home in the Exeter area, you'll be the face of Focus Group across Cornwall, Devon, Somerset and Dorset — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.
No two days are the same. That's the point.
What You'll Be Doing
🔧 Installing and configuring IT solutions across Windows, Azure, networking, and telephony
🔧 Delivering onsite and remote support for SME to enterprise customers across the South West
🔧 Leading fault resolution for time-critical hardware and service failures
🔧 Playing a key role in multi-technology, multi-site project delivery
🔧 Auditing and documenting client infrastructure with precision
🔧 Collaborating with Project Managers, Service Desk, and 3rd Line Engineers
What We're Looking For
✅ Solid hands-on experience in IT support or delivery
✅ Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365
✅ Experience with cloud technologies — Azure, Intune, SharePoint
✅ Networking fundamentals — firewalls, routers, switches, wireless
✅ A troubleshooter at heart — tenacious, solution-focused, loves a challenge
✅ Full UK driving licence (essential)
Bonus Points For
⭐ Previous MSP experience
⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)
What You'll Get
💰 Up to £35,000 base salary
🚐 Company van provided
⏰ Overtime and on-call allowances
📈 Clear progression routes — Team Leader, Solutions Engineer and beyond
🤝 The backing of a $1bn technology business with real momentum
Why Focus Group?
We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work.
If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places — we'd love to hear from you.
📍 Home based - Exeter area | Regular travel across the South West