IT Field Services Engineer - Bristol
UK Visa Sponsorship Analytics
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Brief Description
Field Services Engineer – Bristol
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Oxford and the South of the UK.
This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.
Your Responsibilities Will Include
Key skills and experience:
Field Services Engineer – Bristol
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?
At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Oxford and the South of the UK.
This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.
Your Responsibilities Will Include
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
This role is primarily Monday to Friday, 9:00am – 5:30pm.
Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
- Basic salary of £28,000 – £30,000
- Company vehicle
- Mileage
- On-call allowance (£20 per day, 1 week in every 2)
- Pension
- Life assurance
- Ongoing training and career development opportunities
Apply now to be considered. We aim to respond to all applicants via phone or email.